Lead and develop a small, growing team of senior support specialists focused on Ramp's largest enterprise and strategic accounts. Own team performance, quality, responsiveness, SLA delivery, escalations, capacity planning, and partnership with Account Management. Use data and AI tools to drive improvements, build playbooks and processes, and lead the team through change. Requires multi-year customer-facing experience and people-management experience, with familiarity in FinTech/ERP integrations (NetSuite, Workday, Sage Intacct) and APIs.

Owner of the setup-to-spend onboarding journey (login, invites, HRIS/SCIM, multi-entity setup, policies, cards, first spend). Works cross-functionally with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to identify root causes, build operating cadences, use AI and data to drive fixes, and measure impact on metrics such as support tickets per active user, onboarding success, time to first successful spend, and NPS. Requires 3+ years in product operations, product or program management, consulting, customer success, or a related customer-facing analytical role.

Responsible for end-to-end onboarding and activation of micro-SMB and SMB self-service customers, aiming to fully onboard customers within 60 days and managing a high-volume book (100+ customers). Partner with Product to surface customer feedback, identify automation and scaling opportunities, and maintain high customer satisfaction. Requires a minimum of 3 years in sales, customer success, or product operations in a B2B setting.

The role supports Commercial and Mid‑Market customers post-sale by running customized product demonstrations, scoping and designing integration and architecture solutions (APIs, ERP, HRIS), troubleshooting complex ERP/integration issues across systems like NetSuite, Sage Intacct, Microsoft Dynamics and Oracle Fusion, and influencing product and partner roadmaps. Requires 3+ years in solutions/technical/implementation consulting in SaaS or fintech.

Own procurement implementations from close-won through go-live, partnering with CFOs, finance ops, IT, and legal to map current workflows and design future-state processes on Ramp. Role combines process consulting, product expertise, and relationship management; provides structured product feedback and supports bundled Bill Pay activations when applicable.

Lead and develop a team of Procurement Activation Specialists to deliver discovery, configuration, and go-live for mid-market customers. Build the procurement activation playbook, operationalize scalable implementation processes, drive cross-functional resolution of product and handoff gaps, and provide product feedback to influence roadmap. Responsible for hiring, coaching, and representing procurement activation across Customer Success, Sales, Account Management, and Product.

Customer Activation Managers on the Partnerships team own activation and early growth of partner-referred customers, build and refine the Partner Success program, and define implementation motions to drive activation and expansion. Responsibilities include partner relationship management, partner onboarding and education across Ramp’s product suite, and working with partners and their customers to drive efficient onboarding at scale. Minimum 5 years of Partner Success experience; familiarity with accounting partners and accounting software (QuickBooks Online, NetSuite, Sage, Microsoft Dynamics) is listed as a plus.

Customer Success Manager responsible for driving onboarding and full Ramp adoption within 60 days for a large portfolio of micro-SMB and micro-MM customers. Requires 5+ years in customer-facing B2B SaaS roles, strong executive presence, data-informed decision making, and close cross-functional collaboration with Product and Engineering. Relocation expense coverage to NYC or SF is noted in benefits.

Customer Activation Manager on the Partnerships team responsible for partner relationship management, partner enablement, and driving onboarding and activation of partner-referred customers. Role expects minimum 3 years of experience in customer success, partnerships, account management, or product operations. Locations listed: New York (HQ), San Francisco, and Toronto.

This role embeds with Ramp's most strategic enterprise customers to drive end-to-end implementation, change management, and adoption of AI-enabled finance workflows. The Customer Activation Manager will run executive stakeholder management, quantify Ramp's financial impact in CFO terms, collaborate with Sales, Technical Consulting, Product and Engineering, and use AI tools daily to operate at pace. The role requires 7+ years in enterprise customer success or implementations and strong fluency in communicating financial outcomes.

Own a book of ~60–70 enterprise customers (500+ employees), managing renewals, expansions, adoption, and overall account health. Build relationships across all seniority levels (including C-suite), run QBRs and regular touchpoints, collaborate with Product/Sales/Support/CSM teams, and use data to surface insights and drive customer outcomes. Requires 7+ years in account management/customer success with fintech/SaaS familiarity and occasional travel.

Responsible for designing, operationalizing, and leading scaled customer success programs to activate, retain, and grow micro‑SMB customers who do not receive 1:1 support. Use data and dashboards to diagnose funnel bottlenecks, partner with Product and Growth to improve activation, run customer education at scale (group trainings, video, chatbot, lifecycle communications), iterate automation and applied AI initiatives, and manage a team of 6–8 Scaled CSMs. Requires 4+ years in consulting/CS ops/revenue/business ops/strategy in high‑growth B2B SaaS and 2+ years people management experience.

The role leads and executes customer onboarding and implementation projects, partners with Commercial Account Managers and product teams, sells the value of implementation to customers, and helps define hiring, processes, and best practices for Ramp’s Implementation organization. Requires a minimum of 3 years in customer success, account management, or product operations in a B2B setting. Relocation expense coverage to NYC or SF is offered if needed.

Early member of Ramp's Scaled Customer Success team responsible for end-to-end onboarding, activation, and growth of self-service SMB accounts. Role requires managing a high-volume book of business (100+ customers), meeting KPIs, identifying automation opportunities, and partnering with Product to surface customer feedback. Minimum 3 years of relevant B2B experience.

Frontline technical advisor and liaison between customers and internal teams (Customer Activation, Account Management, Product, Engineering). Responsible for assessing requirements, recommending Ramp architecture and integrations (ERP, HRIS, APIs), troubleshooting integration blockers, supporting technical workstreams for fast time-to-value, contributing documentation and influencing product roadmap. Role targets Commercial and Mid-Market customers; requires familiarity with ERP systems and finance/accounting workflows.

Director responsible for developing and leading a team of Technical Consultants and managers to deliver complex multi-stakeholder implementations and integrations (APIs, data flows, HRIS, ERP, identity). Partner with Customer Success, Account Management, Product, and Engineering to build playbooks, KPIs, escalation paths, and repeatable activation motions. Requires 10+ years of customer-facing technical delivery experience and 5+ years of people leadership.

Own the activation journey for a book of mid-market customers from implementation through organization-wide workflow adoption. Build change management strategies, quantify Ramp's impact in financial terms, manage stakeholders across finance leadership, partner with Sales and Technical Consulting, and surface customer insights to Product. Requires 5+ years of customer-facing experience, strong AI fluency, and ability to communicate ROI and P&L impacts.

Role embedded in enterprise accounts to lead implementation through sustained workflow adoption, build change management strategies, quantify financial impact for finance leaders, run executive stakeholder management, use AI tools daily, partner with Sales and Technical Consulting, and surface product insights. Requires 7+ years in enterprise customer success or implementations and ERP fluency.

Ramp is hiring an Account Manager to manage ~150+ mid-market accounts, drive retention and expansion, lead executive business reviews, and collaborate with cross-functional teams (product, support, marketing). Requires minimum 4 years of B2B sales or account management experience and familiarity with common sales tools.

Commercial Account Managers own post-implementation relationships for a portfolio of ~150–200 customers, driving product adoption, spend activation, retention, and expansion. Responsibilities include building multi-threaded relationships with decision makers, leading Executive Business Reviews, coordinating launches with cross-functional teams, and providing product and customer feedback. Minimum 3 years of B2B sales or account management experience is required; familiarity with Salesforce, Outreach, and accounting software is a plus.