Ramp is hiring a Customer Experience Associate for evening hours (6:00 PM–2:30 AM EST) to triage and resolve complex customer issues across payments, bank integrations, accounting syncs, and card programs. The role requires ownership of escalations, working across Zendesk and Slack, active use and feedback of AI tools (e.g., Claude, Notion AI, internal 'Glass'), and contributing to process and tool improvements.

Role owns activation and early growth for Ramp's partner-referred customers and helps build the Partner Success program and implementation motion. Responsibilities include partner relationship management (Accounting, Private Equity, Venture Capital), partner enablement, onboarding customers at scale, and collaborating with Product and Engineering. Requires minimum 6 years in post-sales/onboarding, strong project/time management, communication skills, and experience working with technical counterparts. Locations listed: New York (HQ), San Francisco, Toronto; relocation expense coverage to NYC or SF is provided.

Lead and develop a team of Talent Operations professionals to own recruiting infrastructure including ATS and scheduling, headcount planning and governance, interview operations, interviewer enablement, compliance for global hiring, and recruiting tech strategy. Requires 8+ years of operations experience, demonstrated experience scaling processes in high-growth environments, and expertise in reporting, workforce planning, and cross-functional stakeholder management.

Work on Ramp's Dev API team to design, build, and operate multi-surface developer-facing APIs and autonomous tooling. Requires 5+ years of backend engineering experience, strong focus on developer experience, end-to-end ownership, and demonstrated hands-on use of AI coding agents. Role is based in New York, NY.

Senior Scaled Customer Success role responsible for onboarding and activating many newly closed customers to full Ramp adoption within ~60 days. Responsibilities include leading efficient onboarding, educating customers on product workflows, using data to prioritize outreach and mitigate risk, partnering with Product/Engineering, and contributing to scalable playbooks and enablement. Role requires 5+ years in Customer Success/Account Management or related B2B SaaS customer-facing experience.

Ramp is hiring a Data Scientist to develop end-to-end data products, models, and dashboards, partner with product/engineering/design and business teams, and improve analytics processes. The role requires strong SQL and BI tool experience, at least 4 years of industry experience, and familiarity with modern data stack tools and analytics engineering practices. Locations: New York (HQ), San Francisco, or Remote (US).

The Enterprise Customer Activation Manager (Bill Pay & Procurement) guides upmarket customers through implementation and configuration of Ramp’s AP Automation and Procurement tools, ensures fast and complete deployments, drives adoption, troubleshoots issues with Product/Engineering, and provides customer insights to inform the product roadmap. Requires 5+ years in Customer Success or implementations supporting AP/Procurement and strong project and communication skills.

Join Ramp's engineering team to own and scale stablecoin payment and treasury services, integrate with external partners, and help evolve fintech infrastructure. The role expects production experience with stablecoins or blockchain payment rails, cloud platforms (AWS/GCP/Azure), Infrastructure-as-Code (Terraform), strong programming skills (Python/Go/Java or similar), and experience with security-sensitive systems such as key management and wallet security.

Work on core P2P systems at Ramp—invoice ingestion and approval workflows, payment orchestration, reconciliation logic, and financial ledger extensions. Build and operate data-intensive, distributed, event-driven backend services with strong consistency and auditability. Collaborate with Product, Finance, and Data; use Python and SQL; focus on reliability, observability, and data correctness in a fintech/payments context.

Engineers on Ramp's Credit team own systems for underwriting, limit management, portfolio optimization, and agentic workflows. The role requires 2+ years of backend engineering experience (Python or comparable), experience with distributed systems and async frameworks, and building systems with strong auditability, observability, and correctness guarantees. Benefits and relocation expense coverage to NYC or SF are mentioned.

The Growth Account Manager will identify and own expansion opportunities across a scaled customer portfolio, manage the full sales process to close upsell and cross-sell deals, maintain an expansion pipeline, and act as a trusted advisor to customers (including C-level stakeholders). Requires minimum 2 years of customer-facing or direct sales experience, CRM experience (preferably Salesforce), outbound prospecting and demo experience, strong communication and quantitative skills, and a track record of meeting sales targets. Relocation expense coverage to NYC or SF is offered if needed.

Work on end-to-end full-stack AI projects including AI Agents, Retrieval-Augmented Generation, structured extraction (jsonformer), model fine-tuning, and LLM inference infrastructure. Build backend systems, cloud infrastructure, internal tools, and engineering processes to scale production-level AI solutions across Ramp.

Own full-cycle recruiting for complex engineering roles, partner closely with engineering leadership to build targeted sourcing strategies, drive offer processes, and lead initiatives to improve recruiting operations and interviewer quality. Requires 5+ years of technical recruiting/sourcing experience and demonstrated experience hiring deeply technical engineering roles.

Ramp is hiring a Lead Recruiter to partner with design leadership to own full-cycle hiring across Product Design, Design Engineering, and Brand Design. The role requires 5+ years of recruiting/sourcing experience, strong relationship-building and stakeholder management, experience using AI in recruiting workflows, and improving recruiting processes and tools. Location: New York, NY (HQ).

This manager-level role embeds in strategic enterprise accounts to own change management, drive adoption of agentic finance workflows using AI tools, quantify impact in CFO-facing financial terms, run executive stakeholder management, partner on implementations and integrations, and surface product insights. Requires 7+ years in enterprise customer success or implementations. Locations listed: New York (HQ) and San Francisco.

As Ramp’s founding Privacy engineer, you will design and implement privacy-focused application primitives, data retention and anonymization strategies, and partner with engineering and legal teams to ensure systems meet evolving data-protection requirements. Requires minimum 4 years building software and at least 2 years focused on platform, privacy, or security.

Manage long-term relationships and commercial outcomes for ~60–70 enterprise customers (500+ employees). Drive renewals, expansion, adoption, and measurable customer outcomes through account plans, executive engagement, cross-functional coordination, and occasional travel. Requires minimum six years of quota-carrying SaaS sales experience and familiarity with fintech/payments or finance teams.

Role requires 9+ years of account management or account executive experience (including 3+ years managing strategic enterprise accounts). Responsible for retention, expansion, renewals, upsells, building account/territory plans, running QBRs, coordinating cross-functional initiatives, and using data to measure account health. Locations: New York, NY (HQ) and San Francisco, CA. Willingness to travel for customer on-sites and events.

Responsible for designing, launching, and iterating scaled CS programs and self‑service onboarding; using data and dashboards to diagnose funnel bottlenecks; driving automation, content, and applied AI initiatives; and managing a team of 6–8 Scaled Customer Success Managers to improve activation, expansion, and CSAT.

As a Software Engineer, Enterprise Product on Ramp's Core FDE org, you will deliver end-to-end software for large, complex customers, work directly with customers and go-to-market teams (Sales, Solutions, Customer Success), and drive product roadmap decisions within a core product area. Role prefers 3+ years of software engineering experience and strong experience building with and for agents.