Front-line manager for a team of 6–8 Account Managers managing books of enterprise customers. Own team quota performance, pipeline generation, forecasting, and reporting; engage directly with key accounts; hire and develop reps; build repeatable playbooks and processes. Requires 5+ years quota-carrying sales/account management experience and 5+ years building and leading account management or sales teams, proficiency with Salesforce/Looker/Excel, strong negotiation and cross-functional collaboration skills.

Owner of end-to-end product operations and customer-facing triage: maintain Linear as the project operating system, coordinate testing and launch readiness, manage escalations and customer communications, analyze recurring support trends, and build AI-powered automations and knowledge systems to scale operations. Requires 3+ years in product operations, program management, customer experience, or related customer-facing analytical roles in fast-moving software companies.

Lead and scale Phone, Email, and Chat channel teams within a 24/7 CX operation, owning channel performance (quality, speed, productivity, CSAT), coaching managers, handling escalations, and partnering with CX Ops, AI, Product, and Engineering to improve workflows and automation. Requires hands-on operational leadership, experience improving customer-facing operations, and familiarity with AI/automation and cross-functional product collaboration.

Responsible for end-to-end onboarding and activation of micro-SMB and SMB self-service customers, aiming to fully onboard customers within 60 days and managing a high-volume book (100+ customers). Partner with Product to surface customer feedback, identify automation and scaling opportunities, and maintain high customer satisfaction. Requires a minimum of 3 years in sales, customer success, or product operations in a B2B setting.

Own procurement implementations from close-won through go-live, partnering with CFOs, finance ops, IT, and legal to map current workflows and design future-state processes on Ramp. Role combines process consulting, product expertise, and relationship management; provides structured product feedback and supports bundled Bill Pay activations when applicable.

Lead and develop a team of Procurement Activation Specialists responsible for discovery, configuration, and go-live for mid-market customers. Define and codify the procurement activation playbook, turn implementation patterns into product feedback, partner cross-functionally to standardize handoffs and resourcing, and operationalize scalable implementation processes.

Provide end-to-end customer support for Ramp’s payments and finance products via phone, email, and chat. Diagnose issues across payments, bank linking, accounting syncs, and card programs; manage escalations with Engineering, Risk, Product, and Partnerships; use and help shape AI-powered CX tools; own process and knowledge-base improvements. Position is UK-based, requires right to work in the UK, involves 40-hour/week shift schedules (including evenings/weekends) and lists a UK pay range of £39,000–£43,000 per year.

Customer Experience Associate responsible for troubleshooting and resolving customer issues across a broad product surface (payments, card programs, bank linking, accounting syncs). Role works evenings (6:00 PM–2:30 AM EST) on a 40-hour/week schedule with schedule-bid shifts, uses Zendesk/Slack and proprietary AI tools, and includes relocation expense coverage to NYC or SF. Pay range: $60,000–$70,000 depending on location.

Customer Activation Manager on the Partnerships team responsible for building and maintaining partner relationships (Accounting, Private Equity, Venture Capital), designing partner onboarding and enablement, and driving efficient customer activation and expansion. Role requires 6+ years in post-sales/onboarding, strong project and time management, cross-functional collaboration with Product and Engineering, and proven quota attainment.

Customer Success Manager responsible for driving onboarding and full Ramp adoption within 60 days for a large portfolio of micro-SMB and micro-MM customers. Requires 5+ years in customer-facing B2B SaaS roles, strong executive presence, data-informed decision making, and close cross-functional collaboration with Product and Engineering. Relocation expense coverage to NYC or SF is noted in benefits.

Lead end-to-end implementations of Ramp’s Bill Pay and Procurement solutions for enterprise customers, configure workflows, educate customers on AP and procurement best practices, troubleshoot issues, and partner with Product and Engineering to surface insights. Requires 5+ years in customer success or implementations supporting AP/procurement, strong project and communication skills, and experience working with accounting/ERP systems.

This role embeds with Ramp's most strategic enterprise customers to drive end-to-end implementation, change management, and adoption of AI-enabled finance workflows. The Customer Activation Manager will run executive stakeholder management, quantify Ramp's financial impact in CFO terms, collaborate with Sales, Technical Consulting, Product and Engineering, and use AI tools daily to operate at pace. The role requires 7+ years in enterprise customer success or implementations and strong fluency in communicating financial outcomes.

Ramp seeks an Enterprise Account Manager to own long-term relationships and commercial outcomes for ~60–70 enterprise customers (500+ employees). Responsibilities include driving renewals, expansion, adoption across Ramp’s product suite, running QBRs and regular touchpoints, and collaborating with Product, Sales, Support, CSMs, and Solutions. Requires minimum 6 years of quota-carrying SaaS sales experience, experience managing enterprise or large mid-market accounts, familiarity with fintech/payments/finance, strong stakeholder and C-suite engagement skills, and willingness to travel. Relocation expense coverage to NYC or SF is available; full-time employees receive listed benefits.

Own a portfolio of 8–12 strategic enterprise customers, driving retention, renewals, upsells, product adoption, and long-term customer outcomes. Requires 9+ years in account management or account executive roles, experience with enterprise/strategic accounts, familiarity with fintech/payments/B2B SaaS, and strong executive communication, negotiation, and data-driven account strategy skills. Role includes travel and relocation coverage to NYC or SF if needed.

Ramp is hiring a data-driven Manager to design and operate scaled customer success programs for micro‑SMB customers who do not receive 1:1 support. Responsibilities include owning self‑service onboarding and activation strategy, building dashboards and metric reviews, launching education and automation initiatives, and managing a team of 6–8 Scaled CSMs. The role requires 4+ years in consulting/CS operations/business operations/strategy in high-growth B2B SaaS and 2+ years of people management experience.

The role leads and executes customer onboarding and implementation projects, partners with Commercial Account Managers and product teams, sells the value of implementation to customers, and helps define hiring, processes, and best practices for Ramp’s Implementation organization. Requires a minimum of 3 years in customer success, account management, or product operations in a B2B setting. Relocation expense coverage to NYC or SF is offered if needed.

The role partners with Customer Activation, Account Management, Product and Engineering to design and support scalable ERP, HRIS and API integrations, troubleshoot integration blockers, and guide customers through configuration and system architecture decisions. Requires 4+ years in technical consulting, solutions engineering, or implementation roles and familiarity with ERP/accounting systems and APIs.

Early member of Ramp's Scaled Customer Success team responsible for end-to-end onboarding, activation, and growth of self-service SMB accounts. Role requires managing a high-volume book of business (100+ customers), meeting KPIs, identifying automation opportunities, and partnering with Product to surface customer feedback. Minimum 3 years of relevant B2B experience.

Ramp seeks a University Grad / Customer Experience Associate to handle live calls, email, and chat support across payments, bank linking, accounting integrations, and card programs. The role requires end-to-end ticket ownership, cross-functional escalation to Engineering, Risk, Product, and Partnerships, active use and feedback on AI tools (including Ramp's Glass), and continuous improvement of processes and documentation. Position is shift-based (40 hours/week with varying hours and weekend coverage) and locations include New York (HQ), San Francisco, and Remote (US).

The Customer Experience Associate supports Ramp customers across payments, bank linking, accounting syncs, and card programs using phone, email, and chat. The role requires troubleshooting complex systems, routing and following up on cross-team escalations, using and shaping AI-powered CX tools, and improving processes, SOPs, and automations.