The Senior Manager, Support (Americas) will lead and develop a regional team of up to 15 Support Engineers, oversee day-to-day support operations, manage escalations and high-severity incidents, and drive adoption of AI and automation to improve support delivery. The role partners cross-functionally with Customer Success, Product, and Engineering and requires 5+ years leading technical/customer support or service delivery teams. Applicants must be legally authorized to work in Canada or the United States; the company does not provide visa sponsorship for this role.