Contract Senior Engineer, Cloud Operations responsible for designing, documenting, building, operating, and optimizing large-scale, highly available multi-cloud (AWS/GCP) infrastructure and services. Requires 5+ years in DevOps/SRE roles, hands-on experience with Kubernetes (EKS/GKE), service mesh, observability (Prometheus/Grafana), CI/CD and infrastructure tooling (Terraform, Ansible, Helm, Flux/ArgoCD), scripting (Python/Bash/TypeScript), and on-call/incident response experience. Position is remote for Ukraine and contracted through Alcor BPO.

Pindrop seeks a Senior Production Support Engineer (contract) based remotely in Ukraine to own resolution of complex production issues, lead Sev1 incident response, perform root cause analysis, and collaborate with Engineering, Product, and Customer Success. Requires 7+ years experience, advanced English (C1), hands-on knowledge of VoIP and TCP/IP, familiarity with cloud platforms (AWS/GCP), Linux, relational databases, scripting, monitoring, and cloud-based ticketing/incident management tools. The role includes on-call rotations and mentorship responsibilities.