Full-time senior consultant role (remote, US) to serve as a trusted advisor for strategic customers—leading complex engagements from discovery through implementation and optimization. Responsibilities include workshops, technical assessments, integrations with contact center and security systems, cross-functional collaboration, and producing thought leadership. Requires 7+ years in consulting or customer-facing technical roles in SaaS/cloud/security/fintech and experience with voice biometrics, authentication, and fraud risk.

Serve as the primary customer contact for a defined portfolio of commercial and mid-market accounts, owning adoption, success plans, renewal coordination, and health monitoring (using Gainsight). Role requires experience in SaaS customer success, relationship-building, renewal forecasting, and familiarity with call center/CCaaS or fraud/authentication domains. Position is remote within the United States and requires up to 25% travel.