Manager of Customer Support responsible for hiring, coaching, and developing Customer Support Analysts; overseeing daily support operations (Salesforce case queues, SLA adherence, response and resolution times, CSAT); acting as escalation point for complex technical/product issues; partnering with Product and Engineering; and driving process improvements and AI adoption. Requires 7+ years in customer/technical support and 2+ years managing support teams. Fixed schedule (Mon–Fri 10pm–7am Manila) in a hybrid Manila office.