Parexel is hiring a Manager, Applications Support to oversee help desk operations and lead a team delivering technical support and customer service for browser-based and client applications. The role includes managing 24x7 shift operations, resolving complex technical issues, driving continuous improvement, using ticketing and knowledge management systems, and collaborating with cross-functional teams. Required: bachelor's/master's degree and 9+ years in help desk or technical support.

Lead and manage an L2 technical data support team delivering operational support for data ingestion, pipeline, engineering and distribution across cloud platforms (Azure, Databricks, Snowflake, Denodo) and Power BI. Own day-to-day support operations, escalation handling, SLA performance, runbooks/SOPs, stakeholder and vendor engagement, and continuous improvement initiatives. Experience with Medallion Architecture, ITSM (e.g., ServiceNow), data governance, and regulated/GxP environments is desirable. Role can be remote from the UK, Romania, or Poland.

Lead and develop a team of 14 L2 data support specialists responsible for triage, diagnosis, and resolution of data pipeline, ingestion, and distribution issues across Azure, Databricks, Snowflake, Denodo, and Power BI. Own SLA and escalation management, maintain runbooks and support procedures, collaborate with platform, data engineering and analytics teams, and enforce data governance and quality standards. Role requires 2+ years managing technical support or data operations teams and hands-on experience with the listed cloud data platforms and Medallion Architecture-based Data Lake environments.

Parexel is hiring a Technical Consultant for Regulatory Publishing to provide technical support, troubleshooting, configuration, validation, and client-facing consulting for regulatory publishing and submission management systems (e.g., Veeva Vault RIM, Documentum, EXTEDO, Lorenz, Calyx). Requires 3+ years' relevant experience, advanced Microsoft Office and Adobe Acrobat skills, Windows proficiency, and fluent English.