Customer.io seeks an Engineering Manager to lead a squad end-to-end—planning, delivery, quality, and follow-through—focused on scalable architecture, observability, and execution. Requires 3+ years managing engineers at a SaaS company, strong technical background (Go/React/architecture/system design), and demonstrated AI-native leadership, hiring, and coaching experience. Compensation listed at $185,000–$215,000 USD/year.

Customer.io is hiring a Senior Manager, Data Science & Analytics to lead a team of data scientists and analysts supporting Product, Marketing, Sales, and Customer Experience. The role focuses on behavioral analytics, experimentation, forecasting, churn and health scoring, metric/measurement definition, and partnering with data engineering to enable self-serve analytics. Requires 7+ years in data science or related quantitative fields, advanced SQL and Python proficiency, experience with modern analytics platforms (Snowflake, dbt), and leadership experience; based in the Americas (remote-friendly).

Customer.io is hiring a Technical Operations Manager on the Strat Ops team (Americas, remote). The role focuses on building AI-assisted internal tooling and integrations (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP) using n8n, Python, TypeScript, and AI agents; documenting runbooks and enabling self-service; and supporting Strat Ops/BizOps. Required: 3–6 years in a technical generalist role at a B2B SaaS company, hands-on experience with Python/TypeScript/Node.js or Go, familiarity with LLMs and agent frameworks, API/webhook integrations, and at least one major cloud platform (GCP preferred).