The role manages ~40–60 mid-market customers through the full lifecycle, leading onboarding, building success plans, monitoring health, owning escalations, partnering with Account Management and Product, and driving AI adoption. Requires 2+ years in CSM for technical products, experience communicating with developers, and fluency in French, Russian, and/or Spanish. Location: Australia, New Zealand, United Kingdom, or Ireland (remote APAC/EMEA).

Customer.io seeks a Senior Account Manager for EMEA to own the commercial strategy for a portfolio of mid-market and enterprise customers (renewals, expansion, churn mitigation). Responsibilities include driving adoption, identifying expansion use cases, accurate forecasting, building multi-threaded relationships, and partnering with Customer Success, Sales, Legal, and Finance. Requirements include 3+ years in account management/sales with direct revenue ownership (5+ preferred), experience managing ~$5M ARR in mid-market, strong forecasting and data skills, and excellent communication. The role is UK- or Ireland-based. Compensation includes OTE (USD 151,700–212,000), equity (stock options), and an inclusive benefits package.