Customer.io is hiring a Senior Account Manager for the EMEA team to manage mid-market and enterprise accounts with full commercial ownership (renewals, expansion, churn mitigation). The role requires experience with ARR management, forecasting, driving adoption to expand customer spend, building multi-threaded relationships across customer organizations, and close partnership with Customer Success. Candidates must be located in the UK or Ireland.

Revenue-owning Senior Account Manager role for AMER (US candidates only). Responsibilities include managing renewals, driving expansion through adoption and ROI articulation, forecasting renewal and expansion pipeline, building multi-threaded relationships, and partnering with Customer Success, Sales, Legal, and Finance.

Customer.io seeks a Customer Success Manager for the Mid-Market EMEA team to own a portfolio of ~50-60 customers through onboarding, adoption, retention, and expansion. Role involves strategic advisory, cross-functional coordination (Account Management, Support, Product, Solutions, Engineering), escalation ownership, driving AI adoption, and contributing to CS playbooks. Candidates should have 2+ years as a CSM in SaaS, be comfortable communicating with developers, and be fluent in French, Russian, and/or Spanish. Position requires being located in the United Kingdom or Ireland. Salary stated as $80,000 USD (or equivalent).

Revenue-owning Account Manager role on the EMEA team responsible for renewals, expansion, churn mitigation, forecasting, and building multi-threaded relationships across mid-market and enterprise accounts. Requires 3+ years in account management/sales (5+ preferred), experience managing ~$5M ARR in MM, and strong ability to use usage data and dashboards. Starting compensation stated as $80,500 base + $34,500 variable ( $115,000 OTE ).