Customer.io is hiring an Engineering Manager to lead squads building customer-facing products or platform infrastructure. Responsibilities include driving end-to-end delivery, setting milestones, ensuring scalable and observable architecture, participating in on-call, hiring and coaching engineers, and applying AI-native approaches. The role is remote for the Americas region and requires 3+ years managing engineers at a SaaS company. Listed base salary range: $185,000–$215,000 USD per year.