Contract mid-level Accounts Payable Coordinator (6 months, remote in US or Canada) supporting the Accounting team with invoice processing, vendor setup and communication, GL coding, vendor and credit card reconciliations, preparing payment batches, maintaining digital records for audits and month-end activities, and contributing to AP process improvements. Compensation listed as $40 USD/hour.

Customer.io seeks a Manager, Customer Success to lead an Americas CS pod (5–7 CSMs), owning performance, development, and commercial outcomes across the pod's book of business. Requires 2+ years people management in B2B SaaS CS, experience with retention/renewal metrics (GRR/NRR), coaching skills, change management, and demonstrable AI fluency. Role is remote across the Americas.

Customer.io is hiring a Senior Product Designer to own strategy, flows, edge cases, and shipped quality for a product area. The role expects ownership through implementation (including contributing code and to the Pluma design system), strong end-to-end flow design, mentorship of junior designers, and a demonstrated point of view on AI in interaction design. Compensation listed: $171,000–$193,000 USD per year.

Customer.io seeks an Event Marketing Coordinator located in North America or EMEA to own execution of field events, hosted dinners, sponsored conferences, and webinars. Responsibilities include event calendar management, logistics, registration flows, customer event execution, cross-functional collaboration with Sales/CS/Brand, and tracking event performance. Role requires 2+ years in event marketing or integrated/demand marketing in B2B SaaS and includes 15%+ travel. Salary range $85,000–$95,000 USD per year.

Customer.io is hiring a Senior Program Manager (Growth Operations) to own the operating layer of its self-serve growth motion, coordinating cross-functional programs across onboarding, activation, lifecycle, monetization and pricing. The role requires 8+ years in program/strategic/product operations in B2B SaaS, strong stakeholder influence, remote/async experience, and building reporting and execution frameworks for leadership visibility.

Lead and develop a team of data scientists and analysts supporting Product, Marketing, Sales, and Customer Experience. Responsibilities include behavioral analytics, experimentation, forecasting, churn and health scoring, defining measurement frameworks, and partnering with data engineering to maintain an internal analytics platform. Requires 7+ years in data science/analytics, advanced SQL and Python proficiency, and experience with Snowflake and dbt.

Customer.io seeks a Legal Assistant with 2+ years' experience to manage legal calendaring, document repositories (Google Drive), DocuSign workflows, entity and compliance tracking, and to apply AI/automation to reduce manual work. The role partners across Legal, Sales, RevOps, and Finance; compensation listed at $78,000–$89,000 per year.

Customer.io is hiring a Mid-Market Account Executive to run full-cycle sales (prospect, demo, close) for mid-market accounts in the UK, Ireland, Canada, and the USA. Role requires 2+ years in B2B SaaS or MarTech sales, experience with consultative frameworks (e.g., MEDDPICC), and focus on pipeline development, discovery, and closing deals (typically under $50k ACV). Compensation stated as $95,000 base + $95,000 variable (OTE $190,000 USD).

Customer.io is hiring a Senior Product Marketing Manager to own go-to-market strategy, positioning and messaging, launch execution, competitive intelligence, and adoption/activation metrics. Requires 5+ years in product marketing (B2B SaaS preferred), strong storytelling and cross-functional collaboration, and experience tying PMM work to business outcomes. Role is remote across the Americas; salary range $135,000–$176,000 USD per year.

Customer.io is hiring a Technical Operations Manager on the Strat Ops team (Americas, remote). The role focuses on building AI-assisted internal tooling and integrations (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP) using n8n, Python, TypeScript, and AI agents; documenting runbooks and enabling self-service; and supporting Strat Ops/BizOps. Required: 3–6 years in a technical generalist role at a B2B SaaS company, hands-on experience with Python/TypeScript/Node.js or Go, familiarity with LLMs and agent frameworks, API/webhook integrations, and at least one major cloud platform (GCP preferred).

Customer.io is hiring a Senior Data Scientist to analyze customer and product behavior, design and analyze experiments, build models and datasets (using SQL and Python), and partner with Product, Marketing, and Data Engineering to inform product and business decisions. Requires 5+ years in a data science role, experience with statistics, experimentation, behavioral analytics, and familiarity with cloud data platforms such as Snowflake or BigQuery. Salary range: $140,000–$150,000 USD per year.

Customer.io is hiring a Director of Engineering to own the vision, roadmap, and execution of a custom billing platform (usage-based billing, subscription management, multi-tier pricing). The role requires 12+ years engineering experience, 8+ years leading teams, experience delivering complex zero-to-one platform initiatives at SaaS or marketplace companies, and an AI-native approach to engineering.

Revenue-owning Account Manager role on the EMEA team responsible for renewals, expansion, churn mitigation, forecasting, and building multi-threaded relationships across mid-market and enterprise accounts. Requires 3+ years in account management/sales (5+ preferred), experience managing ~$5M ARR in MM, and strong ability to use usage data and dashboards. Starting compensation stated as $80,500 base + $34,500 variable ( $115,000 OTE ).

Role requires owning the email channel end-to-end: building frontend campaign experiences and designing/operating backend systems for high-volume email sending. Key areas include deliverability, bounce and feedback-loop processing, IP/domain reputation, observability, and working with Go, React, cloud environments (AWS/GCP), and MySQL. Posting specifies 7+ years of experience and a stated salary range of $150,000–$200,000 USD.

Senior Director, Sales (EMEA) responsible for building and scaling the EMEA sales organization: set regional go-to-market and territory strategy; hire, coach and enable account executives; drive outbound-led pipeline and enterprise/mid-market deals; own regional P&L and forecasting; partner with Marketing, SDRs, Partnerships and Product to expand Customer.io’s footprint across Europe, the Middle East, and Africa.

Customer.io seeks a Senior Software Engineer (Backend) to design, build, and evolve distributed systems in Go powering large-scale messaging. Requires 7+ years building scalable systems (Go or similar), experience with cloud-native environments (AWS/GCP), familiarity with relational databases (MySQL), and operating production systems with observability tooling. Starting salary range: $150,000–$200,000 USD.

Customer.io seeks a Senior Software Engineer (Backend) to design, build, and operate scalable distributed systems in Go. Requires 7+ years building scalable systems (Go or similar), experience with cloud-native environments (AWS/GCP), familiarity with MySQL, and observability/operating production systems. Role emphasizes ownership, reliability, performance, system design, and collaboration; compensation range $150,000–$200,000 USD/year.

Remote Senior Full Stack Engineer role at Customer.io focused on designing, building, and shipping core product experiences. Responsibilities include building fullstack features in Go, React, and Ember; working with APIs and relational databases; writing testable, performant code; using AI agents to assist code changes; and sharing knowledge through mentorship and public content. Requires 7+ years of experience; compensation listed as $150,000–$200,000 USD per year.

Customer.io is hiring a Senior Full Stack Engineer (EMEA remote) to design, build, and ship core product experiences. Requires 7+ years building and scaling backend services and product-facing features, fluency with TypeScript and React (or similar), and experience with a statically typed backend language such as Go. Responsibilities include fullstack feature development, system scalability, using AI agents for code changes, and contributing to product and technical direction. Salary range: $150,000–$200,000 USD/year.