Customer.io seeks a Global Controller (remote, Americas) with 10+ years of progressive accounting experience and a Big 4 background to lead ~7 people across revenue accounting, close, AP/AR, payroll, and treasury. Responsibilities include shortening close cadence, owning subscription and usage-based revenue accounting (ASC 606), equity compensation (ASC 718), building a global control framework, managing external audit and tax coordination, driving accounting systems (NetSuite, Stripe/Metronome, FloQast, Ramp, Avalara) and automation/AI projects. Stated starting salary range: $250k–$280k USD.

Customer.io is hiring a Senior Technical Recruiter to lead high-touch sourcing and full-cycle recruiting for hard-to-fill engineering roles. The role emphasizes targeted sourcing of passive candidates, partnership with engineering hiring managers, use of AI tools to improve sourcing, data-informed decision making, and delivering a high-quality candidate experience. Remote for the Americas. Salary range stated as $142,000–$170,000 USD per year.

Customer.io is hiring a Senior GTM Recruiter to own end-to-end searches with an emphasis on sourcing and engaging passive GTM candidates. Responsibilities include building targeted candidate lists, running personalized outreach, partnering with hiring managers to calibrate roles, delivering a high-touch candidate experience, and using AI tools to improve sourcing efficiency. Role is remote in the Americas, individual contributor, and requires 5+ years of recruiting experience (3+ years in GTM roles). Salary range provided: $142k–$170k USD.

Lead and execute day‑to‑day IT operations, manage and develop a small IT team, partner with cross‑functional stakeholders to support onboarding, tooling, access, and security, and drive improvements in identity, device, and SaaS management while supporting SOC 2 and ISO 27001 compliance.

Customer.io is hiring Mid-Market Account Executives to own full-cycle sales (prospect, demo, close) targeting mid-market accounts (deals typically under $50k ACV). Role requires 2+ years of B2B SaaS or MarTech sales experience, experience with consultative frameworks (e.g., MEDDPICC), and candidates must be located in the UK or Ireland. Compensation statement provided: $95,000 base + $95,000 variable (OTE $190,000 USD).

Customer.io is hiring a Product Manager to own portions of the self-serve experience (signup, onboarding, activation, upgrade). The role requires 3+ years in SaaS product management, strong analytical and experimentation skills, experience with AI-powered tooling, and cross-functional collaboration with Engineering, Design, Marketing, and CX. Remote (Americas) with a stated salary range and standard employee benefits.

Customer.io is hiring a Senior Account Manager for the EMEA team to manage mid-market and enterprise accounts with full commercial ownership (renewals, expansion, churn mitigation). The role requires experience with ARR management, forecasting, driving adoption to expand customer spend, building multi-threaded relationships across customer organizations, and close partnership with Customer Success. Candidates must be located in the UK or Ireland.

Revenue-owning Senior Account Manager role for AMER (US candidates only). Responsibilities include managing renewals, driving expansion through adoption and ROI articulation, forecasting renewal and expansion pipeline, building multi-threaded relationships, and partnering with Customer Success, Sales, Legal, and Finance.

Customer.io seeks an Engineering Manager to lead a squad end-to-end—planning, delivery, quality, and follow-through—focused on scalable architecture, observability, and execution. Requires 3+ years managing engineers at a SaaS company, strong technical background (Go/React/architecture/system design), and demonstrated AI-native leadership, hiring, and coaching experience. Compensation listed at $185,000–$215,000 USD/year.

Customer.io is hiring a Director, GTM Finance to own the GTM P&L end-to-end (revenue, gross margin, opex) across Sales, Marketing, and Customer Success. The role requires 10+ years in FP&A or related strategic finance roles, strong first-principles financial modeling, deep GTM partnering, experience with SaaS metrics (ARR, NRR, CAC, LTV), demonstrated use of AI in finance workflows, people leadership, and experience with tools like Excel, Snowflake, NetSuite, and Salesforce. Location: Americas (remote). Salary range stated: $200,000–$255,000 USD/year.

Customer.io is hiring a People Partner to support its global team from the Americas (role expanded in the United States). The role owns performance cycles, advises on employee relations, supports organizational development and change efforts, analyzes people metrics, and partners with leaders on talent and engagement initiatives. Requires 5+ years of progressive HR/People experience. Salary range listed: $100,000–$130,000 USD per year.

Customer.io is hiring a Mid-Market Account Executive to manage full-cycle sales (prospect, demo, close) for mid-market B2B SaaS/MarTech accounts. Role responsibilities include pipeline development, high-volume prospecting (inbound and outbound), discovery calls, demos, closing deals (typically under $50,000 ACV), collaborating with SDRs and post-sale teams, and reporting on sales metrics. Requires 2+ years of full-cycle B2B SaaS or MarTech sales experience and familiarity with MEDDPICC or similar frameworks. Hiring for candidates based in the UK, Ireland, Canada, or the USA.

Customer.io is hiring a Senior Fullstack SDK Engineer to lead end-to-end SDK initiatives across platforms (Android, iOS, Node, Go), improve SDK delivery infrastructure (CI, testing, versioning, publishing), and use LLMs and agentic coding tools to work across codebases. The role emphasizes API and developer experience, high autonomy, and strong communication; compensation is listed at $150,000–$200,000 USD/year.

Own the monthly revenue close (journal entries through deferred revenue reconciliation), maintain deferred revenue schedules and SSP documentation, flag revenue recognition implications on contracts, partner with Rev Ops/Deal Desk/Legal, prepare audit-ready workpapers, and pursue AI-driven automation. Requires 5–7 years of revenue accounting experience and solid working knowledge of ASC 606. Experience with Metronome, Stripe Billing, or NetSuite is a plus.

Customer.io seeks a technical Marketing Operations Manager to design, implement, and troubleshoot integrations and automation workflows (APIs, webhooks, automation platforms, lightweight scripts). Role focuses on improving data quality, supporting GTM systems architecture, debugging data/workflow failures, and collaborating with Growth, Marketing, Sales, RevOps, and Customer Success. Remote within the Americas.

Customer.io seeks a Senior Software Engineer on the Platform team to design and evolve distributed systems in Go that handle billions of daily events, store petabytes of data, and ensure high availability and reliability. Role responsibilities include architecture decisions for performance and real-time event processing, improving service communication and APIs, tackling high-throughput data pipelines and queues, debugging production systems with instrumentation, and mentoring others. The role typically requires 10+ years of experience. Starting salary range listed as $150,000–$200,000 USD per year.

Customer.io seeks a GTM AI Engineer to take prototype AI agents to production-grade systems used by GTM teams. Responsibilities include writing evals, hardening prompts and tools, instrumenting tracing/logging/monitoring, maintaining deployment pipelines and environment parity on GCP, database administration for agents, and ongoing fleet monitoring and improvements. Required: 4+ years in software/platform/infrastructure engineering, comfort with terminal and GitHub PR workflows, cloud hosting (Kubernetes/VMs) with Google Cloud preferred, and familiarity with LLM-based development (prompting, tool calling, evals, agent frameworks).

Customer.io is hiring a Senior Product Designer to own strategy, flows, edge cases, and shipped quality for a product area. The role expects ownership through implementation (including contributing code and to the Pluma design system), strong end-to-end flow design, mentorship of junior designers, and a demonstrated point of view on AI in interaction design. Compensation listed: $171,000–$193,000 USD per year.

Senior Manager responsible for leading a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience. Responsibilities include behavioral analytics, experimentation, customer segmentation, forecasting, churn and health scoring, defining measurement frameworks, and partnering with data engineering on analytics platforms (Smarty). Requires 7+ years in Data Science/Analytics or related field, advanced SQL and Python proficiency, experience with Snowflake/dbt and product analytics tools, and demonstrated leadership and stakeholder partnership. B2B SaaS/PLG experience preferred. Compensation range across zones: USD 170,000–240,000/year.

Customer.io is hiring a Mid-Market Account Executive to run full-cycle sales (prospect, demo, close) for mid-market accounts in the UK, Ireland, Canada, and the USA. Role requires 2+ years in B2B SaaS or MarTech sales, experience with consultative frameworks (e.g., MEDDPICC), and focus on pipeline development, discovery, and closing deals (typically under $50k ACV). Compensation stated as $95,000 base + $95,000 variable (OTE $190,000 USD).