ModSquad is hiring a Data Analyst to produce daily reports and dashboards, monitor KPIs/SLAs, build forecasting and capacity-planning models, develop staffing heat maps and integrate WFM practices, and perform root cause analysis to drive process improvements. The role requires advanced Google Sheets skills, hands-on experience with Zendesk Explore (Tableau a plus), strong KPI discipline, and the ability to communicate findings to non-technical stakeholders. Schedule is Monday–Friday with core hours ending at 2:00 PM PST; the posting is listed as JAM Remote.