Design and deliver solutions at the intersection of technology, process, and people: gather requirements, configure and test CX/SaaS platforms, build integrations and AI-enabled workflows, run working sessions and training, and produce practical documentation to ensure client adoption.

Owner of technical implementations from discovery through delivery for CX and workflow platforms (examples: Zendesk, Zoom CX, Workato, Observe.ai). Responsibilities include configuring platforms, building integrations and AI-driven workflows, documenting solutions, managing escalations, and supporting pre-sales. Requires 3–5 years implementing and administering SaaS platforms in client-facing roles.

ModSquad seeks a Solutions Architect with 5+ years in solution design, system architecture, or technical consulting to lead discovery, architectural documentation, and implementation handoffs. Role spans pre-sales, delivery, and post-delivery; requires experience with integration architecture (APIs/JSON), core partner platforms (Zendesk, Zoom CX, Workato, Observe.ai), and designing AI/agentic workflows with governance and LLM integration.

Forward Deployed Engineer at ModSquad: run deep discovery, integrate and deploy agentic AI systems into production in complex/legacy environments, build evaluation and governance frameworks, create deployment playbooks, and work directly with clients (role may require travel). Requires 5–7+ years of relevant technical implementation, solutions engineering, or consulting experience and proven production AI deployments.