ModSquad seeks a Community Manager (approx. 5 hours/week) to support a subscription video-on-demand client distributing East Asian media. Responsibilities include content localization/trans-creation, community moderation across forums and social platforms (Discord, Facebook, X, LinkedIn, Instagram, etc.), content calendar and KPI reporting, and occasional crisis handling. Candidate must be a native English speaker, have professional translation/localization experience, at least 4 years in social or community management, and strong knowledge of Anime/Manga and UK culture.

Full-time Trust & Safety Specialist (child safety) embedded with a client's trust & safety team in the San Francisco Bay Area. Responsibilities include reviewing and classifying CSAM using the A1–B2 NCMEC framework, submitting CyberTip reports, conducting network/account investigations, reviewing AI-generated content, preserving evidence, and coordinating with law enforcement and legal teams. Role requires on-site presence 2–3 days per week in San Francisco or San Jose.

Design and deliver solutions at the intersection of technology, process, and people: gather requirements, configure and test CX/SaaS platforms, build integrations and AI-enabled workflows, run working sessions and training, and produce practical documentation to ensure client adoption.

ModSquad is hiring a Data Analyst to produce daily reports and dashboards, monitor KPIs/SLAs, build forecasting and capacity-planning models, develop staffing heat maps and integrate WFM practices, and perform root cause analysis to drive process improvements. The role requires advanced Google Sheets skills, hands-on experience with Zendesk Explore (Tableau a plus), strong KPI discipline, and the ability to communicate findings to non-technical stakeholders. Schedule is Monday–Friday with core hours ending at 2:00 PM PST; the posting is listed as JAM Remote.

As a Solutions Engineer you will own technical client engagements from discovery through delivery, designing and building integrations and AI-powered workflows across partner platforms (e.g., Zendesk, Zoom CX, Workato). The role requires 3–5 years of hands-on SaaS implementation experience, systems-integration knowledge (APIs/JSON), strong client communication, and documentation skills.

Owner of technical implementations from discovery through delivery for CX and workflow platforms (examples: Zendesk, Zoom CX, Workato, Observe.ai). Responsibilities include configuring platforms, building integrations and AI-driven workflows, documenting solutions, managing escalations, and supporting pre-sales. Requires 3–5 years implementing and administering SaaS platforms in client-facing roles.

ModSquad seeks a Solutions Architect with 5+ years in solution design, system architecture, or technical consulting to lead discovery, architectural documentation, and implementation handoffs. Role spans pre-sales, delivery, and post-delivery; requires experience with integration architecture (APIs/JSON), core partner platforms (Zendesk, Zoom CX, Workato, Observe.ai), and designing AI/agentic workflows with governance and LLM integration.

Forward Deployed Engineer at ModSquad: run deep discovery, integrate and deploy agentic AI systems into production in complex/legacy environments, build evaluation and governance frameworks, create deployment playbooks, and work directly with clients (role may require travel). Requires 5–7+ years of relevant technical implementation, solutions engineering, or consulting experience and proven production AI deployments.