Owner of technical implementations from discovery through delivery for CX and workflow platforms (examples: Zendesk, Zoom CX, Workato, Observe.ai). Responsibilities include configuring platforms, building integrations and AI-driven workflows, documenting solutions, managing escalations, and supporting pre-sales. Requires 3–5 years implementing and administering SaaS platforms in client-facing roles.

ModSquad seeks a Solutions Architect with 5+ years in solution design, system architecture, or technical consulting to lead discovery, architectural documentation, and implementation handoffs. Role spans pre-sales, delivery, and post-delivery; requires experience with integration architecture (APIs/JSON), core partner platforms (Zendesk, Zoom CX, Workato, Observe.ai), and designing AI/agentic workflows with governance and LLM integration.

Forward Deployed Engineer at ModSquad: run deep discovery, integrate and deploy agentic AI systems into production in complex/legacy environments, build evaluation and governance frameworks, create deployment playbooks, and work directly with clients (role may require travel). Requires 5–7+ years of relevant technical implementation, solutions engineering, or consulting experience and proven production AI deployments.

Professional-services role working across industries to analyze client workflows, design and implement CX and AI-enabled solutions (configuration, integrations, testing), run working sessions and training, and produce practical documentation and playbooks to drive adoption.

ModSquad seeks a Temporary Recruiter to source, qualify, interview and endorse prospective contractors for global client projects (phones, moderation, chat, tickets, Tier 1/2). Role requires 2+ years recruiting in a call-center or high-volume setting, practical global sourcing experience, superior English, ATS experience (Greenhouse/Lever/ICIMS), familiarity with Slack/Asana/Zendesk/Google apps, and willingness to work a Pacific time schedule. Responsibilities include posting roles, maintaining ATS data integrity, distributing compliance documents (NDAs, language tests, background screens), onboarding to People Operations, and reporting candidate progress to PMs/Account Managers.