ModSquad seeks a Senior Editorial Writer & Content Strategist to ghostwrite executive articles, develop sponsored/co-authored trade pieces, source and shape client stories, and provide editorial direction to a junior writer. Role requires ~6+ years' professional writing experience with substantial journalism/editorial or trade publishing background and familiarity with customer experience, trust & safety, content moderation, and enterprise SaaS topics.

As a Solutions Engineer you will own technical client engagements from discovery through delivery, designing and building integrations and AI-powered workflows across partner platforms (e.g., Zendesk, Zoom CX, Workato). The role requires 3–5 years of hands-on SaaS implementation experience, systems-integration knowledge (APIs/JSON), strong client communication, and documentation skills.

Owner of technical implementations from discovery through delivery for CX and workflow platforms (examples: Zendesk, Zoom CX, Workato, Observe.ai). Responsibilities include configuring platforms, building integrations and AI-driven workflows, documenting solutions, managing escalations, and supporting pre-sales. Requires 3–5 years implementing and administering SaaS platforms in client-facing roles.

ModSquad seeks a Solutions Architect with 5+ years in solution design, system architecture, or technical consulting to lead discovery, architectural documentation, and implementation handoffs. Role spans pre-sales, delivery, and post-delivery; requires experience with integration architecture (APIs/JSON), core partner platforms (Zendesk, Zoom CX, Workato, Observe.ai), and designing AI/agentic workflows with governance and LLM integration.

Forward Deployed Engineer at ModSquad: run deep discovery, integrate and deploy agentic AI systems into production in complex/legacy environments, build evaluation and governance frameworks, create deployment playbooks, and work directly with clients (role may require travel). Requires 5–7+ years of relevant technical implementation, solutions engineering, or consulting experience and proven production AI deployments.

Professional-services role working across industries to analyze client workflows, design and implement CX and AI-enabled solutions (configuration, integrations, testing), run working sessions and training, and produce practical documentation and playbooks to drive adoption.