Provide senior technical support for EMEA customers: troubleshoot and resolve complex issues, own escalations, act as liaison to Product and Engineering, mentor team members, and contribute to support tooling and processes. Requires minimum 4 years in senior/tier3-4 support roles, experience with SaaS/cloud infrastructure, web technologies (HTML/CSS/JavaScript), SQL, networking, and tools such as Fiddler, Wireshark, Chrome DevTools, Kibana, or Splunk. Willingness to be on-call and work flexible/shift hours.

LivePerson is hiring a NOC Supervisor to act as the first escalation point for NOC issues, ensure shift operations meet predefined SLAs, manage the NOC shift schedule and administrative needs, track open incidents, and handle system access requests. Preferred qualifications include experience supporting/troubleshooting web/SaaS applications, proficiency with Windows and Linux, and familiarity with cloud platforms (GCP), monitoring/observability tools (Zabbix, Datadog, Kibana, Grafana) and Kubernetes.