LivePerson is hiring a Senior Technical Product Manager to own the end-to-end AI lifecycle for Conversational AI products (Conversational Cloud, Builder, Agent Assist, KAI). Responsibilities include product strategy, roadmap planning, feature prioritization, cross-functional collaboration with engineering and data science, and driving scalability and performance for high-volume messaging. Requires a bachelor’s degree (MBA preferred) and 7+ years of product management experience in SaaS or AI/ML-centric products. Salary range $130,000–$150,000 USD per year.

Senior Product Manager responsible for defining vision, roadmap, and features for customer-facing conversational experiences (web messaging window and mobile SDKs). Collaborate with engineering, design, AI, and customer teams to deliver accessible, scalable, AI-assisted consumer engagement across web and mobile, and measure product performance through engagement and conversion metrics.

Lead product strategy, roadmap, and cross-functional delivery for the Agent Experience (Agent and Manager Workspace). Engage enterprise customers, prioritize features using qualitative and quantitative data, and collaborate with Engineering, UX, AI/ML, and Customer Success. Requires 5+ years product management experience delivering enterprise SaaS, knowledge of authentication/identity, APIs, integrations, cloud-native architectures, and experience with contact center or agent-facing products.