LivePerson seeks a Senior Network Operations Engineer (Network & Cloud) to design, build, and operate highly available network infrastructure across on-premises data centers and Google Cloud Platform. The role requires 7+ years of relevant experience, expertise in enterprise networking (LAN/WAN, TCP/IP, BGP, firewalls, VPN, load balancing, DNS), hands-on GCP networking, IaC (Terraform), scripting (Python/Bash/PowerShell), Linux troubleshooting, and collaboration with SRE/DevOps teams to improve reliability and automation.

Senior Software Development Engineer (Full Stack) role focused on building LivePerson Voice components and integrating them into existing offerings. Requires 8+ years experience, strong Java/Spring Boot and TypeScript/Node.js skills, microservices and distributed systems experience, familiarity with Kafka/Redis/Elasticsearch/NoSQL/RDBMS, cloud platforms (GCP/AWS/Azure), and Kubernetes. Position is fully remote (USA).

LivePerson is hiring a NOC Supervisor to act as the first escalation point for NOC issues, ensure shift operations meet predefined SLAs, manage the NOC shift schedule and administrative needs, track open incidents, and handle system access requests. Preferred qualifications include experience supporting/troubleshooting web/SaaS applications, proficiency with Windows and Linux, and familiarity with cloud platforms (GCP), monitoring/observability tools (Zabbix, Datadog, Kibana, Grafana) and Kubernetes.

Join LivePerson as a Technical Support Engineer II to resolve complex technical issues for enterprise customers, collaborate with product and development teams, analyze recurring issues to improve support tools/processes, mentor team members, and work 24/7 shifts including on-call duties. Requires a minimum of 3 years in Tier 2/3 or equivalent customer-facing support and strong English communication skills.

Lead architecture and implementation of next-generation Conversational AI and Generative AI products; mentor engineering teams; partner with Product; design resilient cloud-native SaaS solutions; integrate AI tools and drive test automation. Requires 13+ years building full-stack applications (Java, Node.js), 7+ years architecting enterprise SaaS, and 5+ years shipping AI products.

Senior technical lead bridging cloud networking and SRE: design and manage GCP VPCs, Interconnects, Load Balancing, DNS; implement IaC (Terraform); enforce network security (firewalls, VPC Service Controls, IAM); collaborate with SRE and platform teams on connectivity, latency, capacity planning, monitoring, and cost optimization. Requires 10+ years experience and US-based residency. Salary range $150,000–$160,000 USD/year.

LivePerson seeks a SecOps Engineer (remote, Bulgaria) to support SecOps tool alerts, triage and maintenance; test for vulnerabilities; investigate security incidents; monitor security-related tickets and email; troubleshoot on-prem and cloud SecOps infrastructure; and document SOPs and playbooks. Required: minimum 3 years in IT/system teams at a SaaS/cloud company, hands-on multi-cloud experience (GCP), Elastic, Okta, IDM, AD, JAMF, Windows/Linux/macOS, incident response and log analysis, Python/Go as advantages, and CompTIA CySA+. Role includes on-call rotation and ability to support US hours.

Lead the design, implementation, and operation of LivePerson’s observability platforms (logging, monitoring, tracing, alerting, synthetic monitoring) using technologies such as Elastic/ELK, Grafana, Prometheus, OpenTelemetry, Filebeat, Kafka, Logstash, Zabbix, Anodot, GCP/GKE, Kubernetes, Helm, Docker and IaC (Terraform/Ansible/CloudFormation). Role is fully remote and based in Sofia, Bulgaria; requires 5+ years in software engineering/DevOps/SRE or related experience.

Lead design, implementation, operation, and improvement of observability platforms (logs, metrics, traces, alerting, synthetic monitoring) on GCP. Work with technologies including Elastic Cloud, Loki, ELK, Grafana, Prometheus, OpenTelemetry, Kafka, Filebeat, Logstash, Zabbix, Anodot, Kubernetes/GKE, Helm, Docker, and IaC tools (Terraform/Ansible/CloudFormation). Role requires 5+ years experience in DevOps/SRE/cloud engineering and provides technical leadership and mentorship.

Join LivePerson as a Senior Full Stack Software Engineer on a remote-first team. Lead the evolution of core UI platform and micro frontend architecture, design and implement user-facing features (including generative AI integrations), write and review maintainable code across frontend and backend (Vue.js, Node.js, Java), and contribute to CI/CD, Kubernetes and cloud platform work. Requires 5+ years of OOP experience and experience with modern web development practices.

Join LivePerson's Agent, Admin and Supervisor Experience team to develop and enhance the core UI platform using Vue 3 and micro-frontends. The role includes building user-facing features, writing maintainable frontend code, occasional backend interaction (Node.js/Java), applying AI-assisted development tools, and participating in testing, CI/CD, deployment, and production support. Requires a Bachelor’s degree or equivalent and 3–5 years of software development experience.

The Senior Client Partner will own commercial strategy, renewals, expansion (upsell/cross-sell), and executive engagement for strategic enterprise accounts. The role is fully remote (USA) and requires 8+ years managing complex enterprise SaaS or strategic accounts, strong CRM and forecasting discipline, and experience translating AI and digital transformation technology into business value. Salary range: $120,000–$150,000 USD/year.

Join LivePerson's Data Platform team to lead modernization of mission-critical data pipelines by migrating from Hadoop, Spark, Hive, and Impala to Databricks. The role involves re-architecting ETL, converting complex SQL, using Airflow and Databricks for orchestration, implementing data validation and observability, and working with GCP/GCS and Kubernetes. The position is fully remote with engineering collaboration across multiple time zones.

Lead a team of QA Engineers, participate as senior quality owner in releases, define and enforce QA strategy and release governance, drive the automation roadmap and CI/CD integration, embed shift-left testing, coordinate cross-squad QA planning, conduct root cause analysis, and maintain QA process documentation. Requires 10+ years in QA with 2–3+ years in a lead or senior QA people-management role.

Role on LivePerson's AppSec team to manage and enhance application security tools (SAST, DAST, SCA), validate discovered vulnerabilities (manual review, Burp), perform application and infrastructure penetration tests, work with engineering to remediate issues, produce reports/metrics, and help maintain AppSec policies and training. Strong focus on cloud (GCP), web protocols and automation.