Provide senior-level technical support and act as the EMEA technical focal point: troubleshoot and resolve complex issues, own escalations, liaise with Product and Engineering, mentor team members, analyze recurring problems and contribute to support processes. Requires minimum 4 years in senior/tier 3/4 support roles, hands-on SaaS/web application support experience, strong skills in SQL, web technologies, networking, and monitoring/troubleshooting tools.

Join LivePerson as a Technical Support Engineer II to resolve complex technical issues for enterprise customers, collaborate with product and development teams, analyze recurring issues to improve support tools/processes, mentor team members, and work 24/7 shifts including on-call duties. Requires a minimum of 3 years in Tier 2/3 or equivalent customer-facing support and strong English communication skills.