Manager responsible for leading, coaching, and hiring a team of CSMs for high-touch and strategic customers using the Lever product. Owns renewals and retention outcomes, strategic account planning, escalation resolution, value realization (playbooks, success plans, NPS), cross-functional alignment, and segment-level KPIs and reporting. Role is remote (Canada). Posted base salary range: CAD 123,500–150,000 per year.

Lead, mentor, and grow a team of CSMs supporting high-value Lever ATS customers; own renewals and retention outcomes, drive adoption and value realization, run strategic account planning, coach on negotiation and renewal discovery, and collaborate cross-functionally to meet segment KPIs. Requires a minimum of 5 years relevant Customer Success or Account Management experience, with at least 2 years in leadership.