
Manager of Scaled Customer Success
Leadfeeder is hiring a Manager to run a multi-motion, scaled Customer Success function that balances named CSM coverage, programmatic/tech-touch motions, and live onboarding. The role requires designing and proving capacity and segmentation, turning usage and health signals into actions, applying AI where it creates leverage, building reporting, and coaching a small team to deliver renewals and expansion. Experience in scaled CS, programmatic/digital CS, commercial orientation (retention/expansion), data literacy, and practical AI application is essential.