
Senior Technical Support Engineer - Cybersecurity SaaS
Remote Senior Technical Support Engineer role supporting enterprise customers of a cybersecurity SaaS. Responsibilities include troubleshooting complex frontend/backend issues, working with engineering/product/security teams, debugging and building small automation tools, and mentoring other support engineers. Requires 5+ years in software engineering or technical support, proficiency in Python, JavaScript, HTML, CSS, and experience with distributed systems and web security.