Lead the roadmap and day-to-day design for a production conversational agent across chat and voice, covering conversation design, voice quality (ASR/TTS), latency, turn-taking, and partner integrations. Work hands-on in Figma, build prototypes, define evaluation metrics (resolution, containment, escalation, CSAT), and partner with enterprise clients and GTM teams. Requires 8+ years product experience and direct experience shipping voice-based conversational products.

Owner of the customer-facing conversational agent across chat and voice: roadmap, conversation and interface design, partner integration, and quality metrics. The role requires being design-leaning (hands-on in Figma), building working prototypes (including coding), front-end experience, direct production voice product ownership (IVR/voice bots, ASR/TTS tradeoffs), enterprise partner engagement, and familiarity with LLM-based products and AI quality practices. Location listed as Montréal - Remote. Minimum 8 years product management experience.