Role owns the voice channel end-to-end (telephony/CPaaS integrations, streaming STT/TTS, realtime model orchestration) and builds product features across stack (React/TypeScript frontends, Scala/Python services, GCP/AWS infra). Requires ~6+ years engineering experience, realtime/voice or low-latency systems experience, backend and frontend depth, and operational experience with observability, SLAs, and incident response.

Owner of the customer-facing conversational agent across chat and voice: roadmap, conversation and interface design, partner integration, and quality metrics. The role requires being design-leaning (hands-on in Figma), building working prototypes (including coding), front-end experience, direct production voice product ownership (IVR/voice bots, ASR/TTS tradeoffs), enterprise partner engagement, and familiarity with LLM-based products and AI quality practices. Location listed as Montréal - Remote. Minimum 8 years product management experience.