Responsible for leading customers through the Qualified Implementation Framework, defining technical architecture and data models, coaching stakeholders to drive adoption, conducting Quarterly Business Reviews, and providing customer feedback to shape product roadmap. Requires 10+ years in mid-market/enterprise software, deep Salesforce CRM experience, familiarity with marketing automation and web/scripting technologies (HTML, CSS, JavaScript).

Accountable for leading enterprise-scale professional services engagements (strategy and execution), partnering with executive stakeholders and internal teams, defining KPIs, managing multiple workstreams and PMs, and driving measurable business outcomes. Requires 7+ years project/program delivery experience, 5+ years implementing Salesforce, and possible travel (~25%).

Lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR. Design and implement integrations with Salesforce and marketing automation platforms, architect scalable inbound pipeline strategies, configure conversational flows and qualification logic, partner with RevOps and Enterprise Architects on data models and governance, deliver analytics and Executive Strategic Reviews, and drive customer enablement and expansion. Requires 5+ years of mid-market/enterprise software experience, working knowledge of Salesforce, and experience with web/scripting technologies (HTML, CSS, JavaScript).

Provide first-line technical support for Salesforce customers: troubleshoot standard features and customizations, manage customer expectations, create and maintain knowledge documentation, and escalate to internal teams as needed. Requires a bachelor’s in computer science or equivalent, 3–5 years in technical support/technical account management, and knowledge of internet technologies (firewalls, web servers, proxies), RDBMS/SQL, OOP concepts, XML/SOAP, and front- and back-end web technologies (JavaScript, Java, .NET, etc.).