The Implementation Manager will plan, lead, and coordinate onboarding and software implementation projects for healthcare facilities (KPI Ninja by Health Catalyst). Responsibilities include project governance, stakeholder communication, resource coordination, risk mitigation, testing and training oversight, and troubleshooting interoperability issues. Required domain knowledge includes HIE/HIT and healthcare messaging standards (HL7 V2, C-CDA, FHIR).

Lead and expand a Client Account Management team to drive ARR retention, logo retention, and upsell within healthcare SaaS accounts. Responsibilities include strategic account planning, client relationship management, contract renewals, KPI analysis, and cross-functional collaboration; requires 10+ years of account management leadership and healthcare/SaaS experience.