
Customer Growth Specialist
Remote role owning retention and expansion for an assigned cohort of smaller video businesses. Responsible for designing and running scalable coaching (group sessions, cohort programs, asynchronous coaching), diagnosing why customers stall, advising on pricing/packaging/offer/email strategy, reading dashboards to spot drifting accounts, and building repeatable playbooks. Requires 3–5 years in coaching/consulting/customer success/digital marketing and fluency with AI tools used for prep and analysis. Role is paid partly on results and is focused on dollar outcomes (gross revenue retention and expansion).