Own and manage relationships for a portfolio of clients with responsibility for retention, renewals, account health and forecasting. Work closely with Project Managers and cross-functional teams to ensure delivery quality, use performance data for QBRs and renewal conversations, and act as the primary escalation and commercial lead within defined pricing frameworks.

Account Director responsible for managing 5–10 enterprise customers end-to-end: developing account growth strategies, leading renewals and commercial negotiations, building senior stakeholder relationships, ensuring high-quality delivery with Project Managers and Producers, monitoring account health and profitability, and coaching delivery teams. Requires 5+ years in account management and 3+ years in account leadership roles with experience in enterprise or global accounts.