The Coordinator, Payroll Client Services handles customer payroll inquiries via email/chat/phone, follows documented workflows and SLAs, documents cases, escalates complex issues to senior team members, and builds foundational payroll and compliance knowledge. The position is fully remote (listed for Pakistan) and emphasizes attention to detail, clear customer communication, and adherence to operational processes.

Coordinator, Payroll Client Services (remote, Indonesia). Resolve customer payroll inquiries via email/chat/phone, follow documented workflows and SLAs, document case details and resolutions, escalate complex cases to senior staff, and build foundational payroll and compliance knowledge. Start as soon as possible.

The Coordinator, Payroll Client Services handles customer payroll inquiries and platform questions via email, chat and phone; follows defined workflows and SLAs, documents cases, escalates complex issues to senior staff, and develops foundational payroll and compliance knowledge. Role is fully remote, based in Australia.

Responsible for resolving customer payroll inquiries via email, chat, and phone, following documented workflows and SLAs, documenting cases, escalating complex issues, and building foundational payroll knowledge and compliance understanding for supported regions. Role is fully remote (EMEA) and focuses on clear customer communication, attention to detail, and adherence to operational processes.

The Global Payroll Implementation Specialist will technically implement new customers onto Remote’s Global Payroll solution, manage data collection and system configuration, verify statutory-compliant payroll and tax setup, coordinate go-lives and reconciliations, provide training/support, and contribute to process documentation and UAT. Requires several years of payroll implementation and payroll operations experience, strong data management and Excel/Google Sheets skills, and fluent English.

Senior Customer Success Manager (Mid‑Market/Enterprise) at Remote (AMER, fully remote). Role responsibilities include driving retention and expansion, delivering value-based consultations and product demos, building AI/automation workflows to increase team efficiency, leading enablement and mentoring junior CSMs, and collaborating cross-functionally with Product, Sales, Marketing and Solutions teams. Fluent written and spoken English required; asynchronous/flexible working model.

Manage and improve CX platforms (Zendesk, Vitally) and their integrations: configure triggers/automations, build integrations via APIs/webhooks or low-code tools, support AI-enabled workflows, maintain documentation, follow change management and measure platform reliability. Role is remote, reports to Senior Manager CX Operations, and prioritizes applicants from Europe and the Americas.

The role owns tailored implementation plans and end-to-end onboarding for PEO clients, including payroll setup, benefits enrollment, state tax registrations, reconciliations, and adoption of co-employment processes. Requires 3+ years in implementation/onboarding/customer success within a SaaS PEO environment, strong project management, cross-functional collaboration, fluent English, and proficiency with Google Sheets/Excel; experience with Monday.com, Notion, Slack, Salesforce or Worklio is a plus. Position is remote with priority for applicants in the United States. Salary range: $83,200–$112,300 USD/year.

Benefits Operations Specialist (AMER) is a fully-remote, individual contributor on Remote's EOR Operations Benefits team. Responsibilities include supporting benefits enrollment, billing, vendor platforms, ticket/escalation handling in Zendesk, maintaining SOPs and process documentation in Notion, and identifying automation opportunities. The role requires fluent English and experience in HR operations/employee benefits (US PEO context preferred).