Technical Customer Success Manager responsible for the full customer lifecycle for strategic accounts: onboarding, adoption, expansion, renewals, and value realization. Duties include driving net retention, leading executive business reviews and a Customer Advisory Board, monitoring customer health and mitigating churn risk, shaping success programs, and championing customer feedback. Role expects 6+ years in customer success/account management or technical consulting and strong familiarity with cloud infrastructure (AWS/Azure/GCP), DevOps practices, and Terraform. Position is 100% remote in US & Canada time zones with regular in-person meetups.