The FOLIO Customer Account Specialist will manage a specific group of customers as the primary support, success, and relationship manager for FOLIO. Responsibilities include monitoring casework and SLA compliance, diagnosing and resolving issues, conducting proactive service meetings, coordinating with PM/Development/Hosting/Implementation teams, delivering internal training and documentation, and refining service delivery. Requires 5+ years as a systems librarian/ILS administrator or equivalent; familiarity with FOLIO, EBSCO products, APIs, and integrations is preferred. Position is remote. Pay range USD 80,985–115,690/year. Public Trust background check required.