The Senior Customer Success Consultant will guide a portfolio of clients through post-implementation journeys to increase adoption of Granicus SaaS products for federal, state, and local government customers. Responsibilities include using Salesforce and Power BI to make data-driven recommendations, participating in cross-functional customer advocacy and product meetings, identifying expansion opportunities, and occasional domestic U.S. travel. The role expects 3+ years of relevant experience and proficiency in customer success, analytics, and public-sector domain knowledge.

Lead development and execution of pricing and packaging strategy, including defining value metrics and pricing models, operationalizing pricing (CPQ, discounting, sales enablement), coordinating cross-functional implementation, and measuring impact on ARR and margins. Reports to Head of Corporate Strategy and Transformation with dotted-line relationships to CRO, CPO, and CFO.

Granicus is hiring a Director, Sales to lead a team of Account Executives focused on the tourism vertical. Responsibilities include setting sales strategy and quotas, forecasting and budget management, coaching and retaining sales talent, expanding wallet share through account planning, and surfacing product/market insights. Role is remote and emphasizes enterprise/complex deal experience ($100K+ deals) and sales operations discipline.

Granicus is hiring a Small–Medium Government Account Executive (remote) to drive sales and market expansion within a designated territory for local government customers. The role requires autonomous prospecting across a large geographic region, managing the full sales cycle (presentations, proposals, forecasting, contract negotiation), working with marketing and partners, and maintaining activity in Salesforce. Compensation listed: USD 75,000–85,000/year. Travel is approximately 30–40%.

Remote GRC Automation Engineer (3–6 years experience) responsible for identifying, designing and implementing AI-enabled automations and integrations to streamline GRC activities (evidence collection, control validation, audit readiness, POA&M, continuous monitoring, third‑party reviews). Evaluate emerging AI technologies, ensure security/privacy/compliance of automations, develop dashboards and reports, and partner with Security, Engineering, Product, IT, Legal and business teams to translate manual processes into automated workflows.

Seeking a Senior Quality Engineer (QE3) with 7+ years in QA/software testing to design and implement AI-enabled test automation frameworks, validate AI/GenAI features (prompt-based validation, hallucination detection), and drive CI/CD and production monitoring for AI-integrated applications. Role emphasizes Playwright (TypeScript/JavaScript), Cursor and other AI IDEs, performance testing (JMeter/k6), and cross-functional collaboration across data science and engineering teams. Salary range: USD 77,000–118,000/yr.

The Sr. HR Business Partner is a strategic advisor working with leaders at all levels to diagnose workforce challenges and deliver integrated HR solutions. Responsibilities include workforce planning and headcount strategy, organizational design, succession and talent management, employee relations escalation, change management, coaching leaders, and driving HR analytics. Role requires 10+ years of progressive HR experience. Listed pay range: USD 75,000–120,000 / year.

Senior technical lead responsible for designing, governing, and evolving scalable analytics-ready data models and transformation processes for GXG’s advanced analytics platform. Requires 8+ years of analytics engineering/data analytics experience, strong SQL and data modeling skills, expertise in web analytics (GA4, Adobe Analytics), dashboarding (QuickSight, Tableau), and working with cross-functional and client-facing teams. Role is remote but open only to candidates located in the Continental US who can operate in Central time.

The role requires 5+ years of digital marketing analysis and dashboard building for external customers, preferably in a digital/consulting agency or government context. Responsibilities include designing and building integrated dashboards and reports, ensuring tracking and data quality, mining and synthesizing quantitative and qualitative data (email, web, social, surveys), and presenting data-driven recommendations to non-technical stakeholders. Familiarity with tools such as Amazon QuickSight, Tableau, GA4/Adobe Analytics/Siteimprove, advanced Excel, and experience with client-facing workstreams are emphasized. Position is open only to candidates located in the Continental US who can operate in the Central time zone; occasional travel may be required.

The Technical Support Representative is a resident expert who fields complex/escalated technical issues for Granicus software, works directly with clients, upholds SLAs, coordinates with engineering, documents bugs and expected behavior, updates the ticketing system, creates knowledge base articles, provides on-call support, and helps train junior staff. Requires at least 1 year of technical support experience for cloud-based software, familiarity with ticketing systems (Zendesk/JIRA/Salesforce), and US citizenship with CJIS/FBI background check. Relational DB (MSSQL/PostgreSQL), Windows administration, CI/CD, GitHub, streaming/video, and enterprise SaaS experience are listed as desirable.

Consultant in the Granicus Experience Group (GXG) responsible for developing content and delivering complex multichannel digital programs (email, SMS, social, web) for federal, state and local government clients. Role includes campaign and content development, A/B testing and data-informed optimization, client advisory and project/program-level management, collaboration with strategists/designers/analysts and occasional travel to customer sites (up to 15%). Reports to the Manager, GXG.

Lead the design and delivery of full-stack internal AI applications that incorporate LLMs, agents, retrieval systems, workflow automation, enterprise integrations, and application-level identity/authorization. Partner with platform and business teams to instrument telemetry, ensure security and compliance, and convert prototypes into repeatable, production workflows. Requires 7+ years software engineering experience.

Remote-facing Analyst role within Corporate Strategy & Transformation at Granicus supporting cross-functional AI transformation workstreams. Responsibilities include building analyses and models, mapping workflows, running pilots of AI-enabled workflows, defining KPIs, tracking impact, preparing executive materials, and supporting program coordination across Sales, Customer Success, Support, Operations, Finance, IT, and Product. Targeted experience: 1–3 years in consulting, investment banking, corporate development, strategic finance, or similar.

Responsible for generating subscription sales of Granicus SaaS and services within an assigned territory (title indicates KS/OK/NE). Manage full sales cycle including prospecting, presentations/demos, opportunity and contract management, forecasting, and use of Salesforce. Target customers are state government agencies and public-sector organizations. Salary range USD 110,000–130,000 per year. Remote-first company with global presence.

Join Granicus as an Enterprise Account Executive to sell its SaaS platform and services to state government customers within the WA/OR/AK/HI territory. Responsibilities include prospecting, partner selling, leading pursuit teams, CRM (Salesforce) usage, opportunity and pipeline management, forecasting, and contract negotiation. Role is remote (U.S.) with travel up to 50%. Minimum 5 years public sector IT or services sales experience. Salary range USD 110,000–125,000 per year.

Granicus seeks a Principal Product Manager to own strategy and delivery for Records Request Management and FOIA products. The role emphasizes federal market readiness, secure and compliant design (FedRAMP, CJIS), AI-enabled features (document discovery, redaction, classification), and cross-functional leadership. Requires 10+ years product management experience and strong Records Request/FOIA domain expertise; pay range USD 166,000–175,000/year.

Granicus is hiring a Small–Medium Government Account Executive to prospect, manage opportunities, and close deals across a wide territory. Responsibilities include pipeline generation, collaborative selling with partners and internal teams, CRM (Salesforce) usage, forecasting, contract negotiation, and regular travel (~30–40%).

The Experience Partner is a remote-facing role working with government clients to define and deliver customer experience programs, manage scope and delivery, maintain relationships, and grow revenue through upsells and cross-sells. The role requires consulting and program/account management experience (4-6 years preferred), familiarity with human-centered design and data-driven approaches, and the ability to represent the company as a public sector CX advisor.

Granicus is hiring a remote Territory Manager / Account Executive to develop and execute sales strategies for existing state and local government clients (municipalities and counties) in Washington and Oregon. The role includes lead generation, qualification, demonstrations, negotiation, and closing, supported by internal teams (account specialists, marketing, solution consulting, project managers). Salary range listed: USD 75,000–85,000 per year.

The Advanced Software QA Engineer will create and manage test plans, validate end-user workflows, execute smoke/functional/regression/integration/UI testing, and document defects with reproduction steps and impact assessments. The role emphasizes risk-based, real-world testing, collaboration with Product, Design, and Engineering, and the responsible use of AI-assisted testing tools. The position is remote-first and the listed U.S. salary range is USD 77,000–118,000 per year.