Owner of customer relationships during FMX implementation and onboarding (80% onboarding, 10% support, 10% projects). Duties include guiding customers through a 60-day implementation process, using Gainsight to record activities, performing form configurations, collecting success stories, and upselling/cross-selling. Role expects ~25% travel for onsite implementations; new hires spend their first week onsite in Columbus, OH. Background check required for hires.

Owner of a portfolio of ~70 named strategic accounts at FMX; responsible for retention, renewal leadership, and expansion ARR through account planning, multi-threading, MEDDPICC qualification, and coordinating internal teams. Remote-first US role; base salary listed at $85,000. Requires 7+ years in B2B SaaS sales or account management with enterprise/strategic account expansion experience.

FMX seeks a Customer Outcome Manager to own post-implementation customer relationships, drive value and user adoption, ensure retention, and identify upsell/cross-sell opportunities. Role is remote-first within the United States (company headquartered in Columbus, Ohio) and includes travel to customer events. Total on-target earnings are expected to be $68,000–$72,000 annually.

FMX is hiring an Enterprise Customer Outcome Manager to serve as the primary strategic advisor for large, high-profile enterprise accounts post-implementation. Responsibilities include ensuring adoption and retention, conducting quarterly business reviews, identifying upsell/cross-sell opportunities with Sales, monitoring account health and usage, and advocating customer needs internally. Role requires travel (~25%), is remote-first (candidate can be located anywhere in the US) with onboarding in Columbus, OH, and offers a base salary of $70,000–$75,000 per year.