The role is the account owner for complex enterprise customers deploying multiple Flexera solutions, focused on maximizing adoption, mitigating churn risk, identifying expansion opportunities, and leading cross-functional initiatives. Requires bilingual French and English, experience in customer success/consulting or software vendor roles, and domain knowledge such as ITAM, software license optimization, cloud and ITSM.

The role owns complex enterprise customers using multiple Flexera solutions across cloud and on-premises, proactively managing value conversations throughout the customer lifecycle, identifying churn risk and expansion opportunities, leading cross-functional projects, and using tools like Salesforce and Gainsight to maximize product adoption and renewals.