
Senior Customer Success Manager
Bilingual (French/English) Senior Customer Success Manager responsible for highly complex enterprise customers deploying Flexera solutions. Role includes driving measurable customer value, managing renewals and expansions, identifying churn risk and upsell opportunities, leading cross-functional projects, managing escalations, and using CRM/CS tools (Salesforce, Gainsight). Relevant background: software asset management/ITAM, FinOps, SaaS, or consulting with strong executive communication and project management experience.