Manager, Customer Success – EMEA at Fingerprint: lead and develop a team of 4–6 CSMs supporting Commercial, Enterprise, and select Strategic customers across EMEA (with APAC coverage), coach through renewals and churn risks, improve CS processes and playbooks, maintain forecasts and account health, and partner with Sales, Support, and Product. Requires 5+ years in Customer Success and 1–2 years managing CSMs; experience with Salesforce, Planhat, and Zendesk; remote-first role.

The Strategic Implementation Engineer is the primary technical contact for Fingerprint’s largest enterprise customers, leading onboarding, integrations, troubleshooting, and adoption. The role partners with Customer Success, Sales, Product, and Engineering, monitors customer health and usage, and provides technical guidance to drive product adoption. Remote, US-based; minimal travel.

Remote (US) role serving as the primary technical resource for large enterprise accounts: lead technical onboarding, integrations, troubleshooting, and adoption; collaborate with customer success, sales, product, and engineering; analyze customer health and usage; minimal travel to customer sites. Requires 10+ years experience and strong hands-on JavaScript, API, and SQL skills.

The Senior Customer Success Manager will act as a trusted advisor for mid-market and enterprise customers across EMEA, leading post-sale implementation through go-live, driving product adoption, monitoring account health, managing escalations, and owning renewals and expansion. The role is remote, async-first, requires 6+ years of CSM experience, and may require travel.