Report to the Creative Director to coordinate multiple concurrent creative and marketing projects, build and balance project timelines and team capacity, optimise production workflows (preference for Airtable or similar), manage production budgets, external vendors and freelance contracts, provide stakeholder visibility, and collaborate with AI Ops to adopt automation tools. Role is remote-first across Australia and New Zealand.

Senior CRM Manager responsible for end-to-end CRM and lifecycle strategy, owning email marketing, segmentation, campaign planning and optimisation. Requires leading a team of CRM specialists, strong technical experience with Iterable or similar platforms, data-driven analytics skills and a minimum of 8 years' CRM/lifecycle marketing experience. Role emphasizes deliverability, compliance (SPAM Act, GDPR), AI/automation and cross-functional collaboration.