Join Coinbase as a Customer Success Associate (Customer Success Team Agent II) providing world-class support to high-value customers. Duties include promoting retention and growth through proactive outreach, resolving customer issues end-to-end, identifying root causes using data and feedback, and collaborating with internal teams. Requires a minimum of 1 year of relevant customer service/support experience, basic knowledge of blockchain/web3 and staking, and flexibility to work nights and weekends.

Lead multi-year strategy and roadmap for customer payment methods (bank accounts, cards, digital wallets), including linking, verification, routing, and failure recovery. Drive intelligent routing across providers, partner with Risk & Compliance on fraud controls, work with Business Development and external bank/processor partners on integrations and commercial terms, and own cost/performance reporting. Requires 7+ years in product management with payments or financial platforms experience.

Work on the Institutional Prime Finance team trading and optimizing Coinbase's financing book (lending, margin, shorting). Engage with institutional clients (hedge funds, ETF issuers, market makers, corporates), build client solutions, and improve onboarding and processes. Requires 2+ years in equity/fixed income financing, prime brokerage, or derivatives and proficiency in Python/SQL. Annual base salary range: $126,990–$149,400 USD.

The role owns day-to-day operational engagement for strategic PSP, fintech, and bank partners, managing billing inquiries, coordinating technical escalations, delivering monthly partner reporting, and partnering with Sales, Product, Engineering, and Finance. Requires 5+ years in customer/partner operations or technical account management, working knowledge of payments infrastructure (including stablecoins and cross-border payments), strong analytical skills, and experience building playbooks and automation.

Coinbase is hiring a Social Support Specialist I (remote-first, USA) to use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean), apply human-in-the-loop practices, and drive measurable improvements in support efficiency, cost, and quality. Role expects quarterly in-person working sessions (“surges”). The posting notes application limits, accommodations contact, and Equal Opportunity Employer statements.

Own design and execution of quantitative testing (pre/post-launch) for AI/ML and LLM systems, build and maintain monitoring pipelines and dashboards, manage data lineage and data quality checks, write production SQL/Python pipelines and support data migrations, and prepare documentation and evidence for Internal Audit and regulators. Remote (USA), requires 4+ years experience. Annual base salary range: $148,835–$175,100 USD.

Coinbase is hiring a Head of Creative Operations (Design Operations Manager) to own and evolve the operating model for its Creative Studio. Responsibilities include resource and capacity strategy for design and motion teams, building and scaling a global ecosystem of contract talent and agencies, establishing planning rhythms and reporting for senior stakeholders, and leading multi-workstream creative initiatives. Role is remote-first (USA) with quarterly in-person working sessions; base salary range provided.

The Staff Enterprise Architect will lead development and governance of enterprise architecture guidelines, drive technical roadmaps, evaluate applications and platforms for alignment with standards, and run programs to identify and reduce technical debt. Requires at least 5 years of hands-on enterprise architecture experience, strong cybersecurity and stakeholder communication skills, and familiarity with platforms and technologies such as Salesforce, Snowflake, Go, frontend/backend frameworks, and collaboration tools (Git, Confluence, Jira, LeanIX).

Senior Software Engineer on Coinbase's Risk Engineering team responsible for designing and delivering backend risk platform features end-to-end. Work includes building distributed, real-time detection and mitigation systems (microservices, event-driven architectures, APIs), partnering with Data Science/ML/Product/Compliance, leveraging generative AI for workflows, and leading incident response and reliability efforts.

Coinbase is hiring a Senior Product Manager for the Risk team to own product strategy and roadmaps for detecting, preventing, and responding to fraud, account takeover, and scams. The role partners with Engineering, Data Science, and Risk Analytics to ship real-time risk systems, run experiments, and measure impact. Requires 7+ years product management experience with at least 3 years focused on risk/fraud/payments in consumer fintech or e-commerce. Annual base salary range listed: $207,485–$244,100 USD.

In-office IT Tier 2 Support Engineer responsible for day-to-day technical support in Coinbase's London office across macOS, iOS, Chrome OS, Windows and Android; managing end-to-end onboarding and offboarding; first-line network and AV troubleshooting; maintaining IT documentation and runbooks; coordinating with procurement and vendors for hardware and office technology; contributing to IT Operations scrum projects. Requires 2+ years in IT support/service desk, experience with Google Workspace, Jira Service Management, Okta, Jamf, Slack, and networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi).

Senior Risk Analyst, Payments Risk Operations at Coinbase (remote - USA). Owns escalations for high-impact payments risk cases (deposits, withdrawals, trading), makes evidence-backed final decisions, leads response to emerging fraud patterns, and drives rule/model performance and SOP updates in partnership with Risk Modeling, Fraud Detection, and Analytics. Requires 7+ years in payments risk/fraud operations, proficiency in SQL, and hands-on blockchain analytics experience.

Join Coinbase Finance Analytics to design and own curated financial datasets and scalable ETL/ELT pipelines (Snowflake/Databricks, dbt, Airflow). Responsibilities include making pipelines audit-ready (SOX controls, lineage), supporting month/quarter-end close, defining reconciliation and data-quality frameworks, driving data contracts, and mentoring engineers. Staff-level leadership and deep SQL, Python, and modern warehouse experience are required.

Senior tax advisory role focused on U.S. and global information reporting and withholding (e.g., Forms 1099, 1042-S, 1099-DA, backup/NRA withholding, CRS, CARF). Owns end-to-end execution of reporting and withholding workstreams, defines business and data requirements for product/engineering teams, leads UAT, and supports audits and regulatory inquiries. Requires 8+ years of relevant experience.

Build and own backend systems and data pipelines for cost basis tracking, gain/loss calculation, withholding automation, and tax reporting. Partner with product and cross-functional teams, design high-throughput, correctness-critical services, lead code and design reviews, and mentor engineers. Requires 6+ years backend engineering experience. Annual base salary listed as 191,100 CAD.

Act as Deputy MLRO on the Institutional AML/CTF Compliance team, leading day-to-day AML operations across multiple Coinbase entities (including those in Ireland and Bermuda). Responsibilities include transaction monitoring and alert review, preparing and filing suspicious transaction reports, conducting CDD/EDD reviews, preparing governance materials, monitoring regulatory developments, and partnering with internal teams to respond to regulatory inquiries. Requires 6+ years' experience in AML/CTF or financial crimes compliance.

Senior Software Engineer (Backend) on the Coinbase One team responsible for designing, building, and operating backend services for sign-up flows, subscription management, recurring payments, targeted benefit delivery, and promotions. Role is Remote - USA, requires 5+ years of backend engineering experience and proficiency in Go or a similar backend language. Annual base salary range $186,065–$218,900 USD.

Build and own ML architecture for production compliance agents (LLM-powered agents, orchestration pipelines, decision support workflows). Drive model selection, prompt engineering, grounding and guardrails; design evaluation and monitoring frameworks for drift and hallucinations; partner with Compliance/Legal/Operations to translate regulatory workflows into automations; mentor engineers. Role specifies 8+ years experience; annual base salary range $218,025–$256,500 USD.

Lead product strategy, roadmap, and execution for FP&A product surfaces across budgeting, forecasting, reporting, headcount planning, and workflow automation. Partner with Finance, Engineering, Data, and Architecture to improve finance systems scalability, data quality, dashboards, and AI-enabled automation. Requires 5+ years of product management experience with enterprise/internal platforms and finance-related workflows.

Join Coinbase Infrastructure as a Senior Sales Associate to source and manage partnerships with PSPs, fintechs, and banks for stablecoin payment offerings. Responsibilities include deal origination, managing multi-stakeholder deal execution (legal, compliance, technical), partner onboarding, and sharing market and competitive insights with Product and leadership. Requires 5+ years in sales, BD, or partnerships in payments/fintech/banking/crypto; quarterly in-person working sessions expected. Annual base salary range: $195,670–$230,200 USD.