Momentive seeks a Client Success Manager to serve as primary relationship owner for an assigned portfolio of MIP Fund Accounting clients and channel partners. Responsibilities include conducting QBRs, monitoring account health, owning renewals and expansion, forecasting in Salesforce, and coordinating with Sales, Product, Support, and Implementation. Requires a bachelor's or equivalent, 3+ years in account management/client success/B2B sales, and CRM experience. Must be eligible to work in the United States without sponsorship.

Manage a defined portfolio of existing Momentive clients (primarily associations, nonprofits, and membership organizations) as the main post-sale contact. Responsibilities include running account reviews, tracking client health, managing end-to-end renewals, identifying and closing expansion (upsell/cross-sell) opportunities, maintaining Salesforce, and partnering with Customer Success, Support, and Product. Requires 3+ years of account management/customer success or client-facing sales experience and regular use of CRM and sales engagement tools.

Zero-to-one leadership role to design and build an Account Management team that owns net revenue retention (NRR), renewals, and expansion. Responsibilities include team structure, hiring, coaching, quota setting, forecasting, CRM and pipeline management, cross-functional partnership, and building playbooks and enablement materials. Requires 8+ years B2B SaaS sales/account management experience with at least 3 years managing a team; remote (US only); up to 25% travel.