This role leads a cross-functional initiative to build a durable, multi-quarter capability for intelligent customer experience across AI agents, automated resolution, and human escalation. The manager will define metrics and observability, drive adoption of supportability standards, close the loop between support insights and R&D, and partner with GTM and engineering teams. Requires 10+ years of PM experience and direct experience with AI/conversational agents; role is hybrid and open only to candidates residing in California (must be authorized to work in the U.S.).

Lead Calendly's customer advocacy, social and PR channels, and AI discovery strategy to increase discoverability and trust across AI platforms and review sites. Build and scale advocacy, community, and review programs, partner cross-functionally, and measure impact with traditional and emerging AI discovery metrics.