Lead and develop a team of 4–7 pooled Customer Success Managers to deliver measurable value across a high-volume portfolio through standardized plays, coverage standards, and data-driven risk mitigation. Requires 5+ years in B2B SaaS (including 3+ years in Customer Success and 2+ years managing CSM teams). Salary range: 115,000–140,000 CAD per year.

BlueCat seeks a Customer Success Manager to manage a shared portfolio of B2B SaaS customers from a prioritized queue. Responsibilities include onboarding, adoption checkpoints, pre-renewal reviews, troubleshooting with Product/Support, maintaining documentation in Totango and Salesforce, and identifying expansion opportunities. Requires 2–4 years of relevant customer-facing experience; networking/DNS/DHCP/IPAM exposure is an asset. Salary range $87,000–$110,000 USD per year.

BlueCat seeks a Customer Success Manager to work from a prioritized pooled queue of customers—delivering onboarding, adoption checkpoints, product demos, issue resolution, and structured pre-renewal reviews. Responsibilities include detecting churn risk, documenting account context in Totango and Salesforce, collaborating with Support and Product, and routing expansion opportunities to Sales. Preferred experience: 2–4 years in Customer Success, Account Management, or similar B2B SaaS roles; technical familiarity with networking/DNS/DHCP/IPAM is an asset.

BlueCat seeks a Manager of Pooled Customer Success to lead 4–7 CSMs in a remote USA role. The manager will build and operate a high-volume pooled coverage model, drive retention and renewals, operationalize repeatable plays and playbooks, ensure onboarding and adoption coverage, monitor portfolio health, and develop CSM talent. Requires 5+ years in B2B SaaS (including 3+ years in Customer Success or account management and 2+ years managing CSM teams). Salary range $125,000–$155,000 USD per year.