Lead formation and orchestration of post-sale strategy and execution for the company’s largest clients. Own delivery management, client relationships, governance, communications/change management, cross-functional collaboration, and risk/escalation practices. Requires 10+ years of software and/or service delivery experience, 5+ years leading enterprise SaaS deployments, strong program/project management and executive communication skills. Hybrid US hub model (work onsite at hubs at least part-time) or fully remote; travel up to 25–50% depending on location.

BetterUp seeks a Client Delivery Director (individual contributor) to lead post-sale planning and orchestration of technical and operational delivery for large, strategic clients in EMEA. Responsibilities include end-to-end delivery management, client relationship and executive communication, governance and reporting, change management, cross-functional coordination, and risk/escalation management. Role is hybrid in London (minimum two days/week in office or eight days/month) and requires ~10+ years of software/service delivery experience and 20–40% client travel.