The role manages enterprise customer relationships and program delivery to maximize value and drive renewals/expansions. Requires 5+ years of software/service delivery and enterprise SaaS deployment experience, strong program/project and stakeholder management skills, and ~20% client travel. Hybrid role with Europe hub in London.

Provide email, chat, phone, and ticket support; handle escalations and complex customer needs; collaborate cross-functionally and capture product/experience feedback. Use tools including Zendesk, Confluence, Jira, Stripe, Slack and AI assistants (e.g., ChatGPT, Claude). Requires 3-5 years' direct customer support experience. Hourly base pay listed at $20.77–$25.96.

Principal Client Partner (EMEA) based in London/Amsterdam (hybrid). Partner with CHROs and senior leaders to translate business and talent challenges into transformation plans, lead cross-functional deployment teams, drive executive alignment and expansion, and apply AI-driven insights to quantify client impact. Requires 10+ years of relevant experience. Base salary range disclosed (£112,000–£140,000).

BetterUp seeks a Senior Customer Success Manager to manage enterprise client relationships, drive adoption and measurable value from the BetterUp platform, coordinate cross-functional delivery, and mitigate account risk. The role requires 7+ years of SaaS/service delivery and enterprise deployment experience, executive communication skills, and travel (role states minimum ~20% and up to 25–40% depending on model).

Lead formation and orchestration of post-sale strategy and execution for the company’s largest clients. Own delivery management, client relationships, governance, communications/change management, cross-functional collaboration, and risk/escalation practices. Requires 10+ years of software and/or service delivery experience, 5+ years leading enterprise SaaS deployments, strong program/project management and executive communication skills. Hybrid US hub model (work onsite at hubs at least part-time) or fully remote; travel up to 25–50% depending on location.

BetterUp seeks a Client Delivery Director (individual contributor) to lead post-sale planning and orchestration of technical and operational delivery for large, strategic clients in EMEA. Responsibilities include end-to-end delivery management, client relationship and executive communication, governance and reporting, change management, cross-functional coordination, and risk/escalation management. Role is hybrid in London (minimum two days/week in office or eight days/month) and requires ~10+ years of software/service delivery experience and 20–40% client travel.

The Account Director (EMEA) is responsible for account strategy and growth, owning expansion and renewal targets for named enterprise accounts, navigating complex stakeholder environments, leading commercial negotiations and collaborating with post-sales, product and engineering teams. Role expects senior enterprise selling experience and strong executive presence; based in London with hybrid working (minimum two days in office per week).