Head of Customer Success responsible for onboarding, retention, expansion, renewals, and the overall post-sale experience. Build and lead the Customer Success team, define account segmentation and operating model, create scalable playbooks (onboarding, QBRs, renewals, upsell, escalations), and run an AI-native CS operating model. Accountable for net revenue retention, gross retention, churn, expansion, and customer health. Requirements include 10+ years in Customer Success/Account Management and 4+ years leading CS teams; experience with SaaS/platform companies, e-commerce, and enterprise customers. Remote worldwide (working hours: East Coast).

Work directly with the CEO and CTO to design, build, and own a multi-tenant, serverless monorepo telehealth platform. Responsibilities include shipping end-to-end product experiences, writing well-tested code, working across the stack (interface through API to database), leveraging LLMs (Claude, Cursor) in development, and building for scale, performance, accessibility, and reliability. Key technologies called out: TypeScript, Next.js, React, tRPC, Prisma, SST, Node.js, Drizzle, AWS services (SQS, EventBridge, Lambda), and SQL/datastore schema design.

Bask Health seeks a Visual Designer to define and execute visual identity across web, marketing, and sales channels. The role emphasizes illustrative design, typography, digital and print work, Figma proficiency, basic HTML/CSS familiarity, experimentation with video, AI/LLM-driven workflows, and validating work with users and stakeholders. This position is marketing- and growth-focused rather than UI/UX product design.

Bask Health is hiring a UX Copywriter to write and systematize product copy across onboarding, navigation, forms, workflows, notifications, and AI-powered interactions. The role works closely with Product Design, Engineering, and Research, uses Figma and AI tools, and focuses on clarity, information architecture, terminology, and scalable content systems. The vacancy lists locations in the United States, Brazil, Argentina, Spain, and Mexico.

Bask Health is hiring a Product/UX Researcher to partner with Product, Design, and Engineering to run qualitative and quantitative research (user interviews, usability testing, surveys, product analytics, experiments) across healthcare stakeholders (businesses, operators, providers, patients). The role focuses on turning ambiguous signals into actionable insights, designing lightweight experiments, using AI-assisted research workflows, and making research an ongoing input into product development.

Responsible for concepting and producing original visual assets, storyboards, animatics, kinetic typography, logo animations, and integrated video deliverables. Must design static graphics from scratch, animate in After Effects, integrate footage/audio, adapt assets for multiple formats, and adhere to brand guidelines. Reports to the Creative Director.

The Production Manager will support the Lead Fashion Designer to move garments from concept and design through sampling, manufacturing, quality control, and final delivery. Key duties include coordinating with patternmakers, suppliers, and manufacturers; maintaining tech packs and production documents; tracking samples, purchase orders, schedules and costs; conducting quality inspections; and communicating production status to internal stakeholders. The role requires 2+ years of experience in apparel production or garment manufacturing and proficiency with production tracking tools and spreadsheets.

Bask Health seeks its first dedicated Product Marketing Manager (requires 4+ years B2B SaaS product marketing) to report to the Head of Product and lead product launches, positioning/messaging, sales and customer success enablement, and content/demand generation for two audiences: entrepreneurs launching DTC telehealth brands and larger healthtech teams integrating via API/platform capabilities.

Engineer will design, build, and ship high-quality product experiences including live Three.js/React Three Fiber WebGL work for phones. Work spans front end through API and database (Next.js, React, TypeScript, tRPC, Prisma) on a serverless platform (SST) in a monorepo. The team works AI-first with LLM tools (Claude, Cursor), emphasizes automated testing, accessibility, performance, and end-to-end ownership.

Lead product development and early-stage initiatives, partnering with engineering, design, marketing, sales and customer success. Requires ability to code and read code, define product roadmaps, engage customers, and work with agile workflows (ClickUp, git). Minimums include proven product management experience and 1+ years with JavaScript/TypeScript and engineering.

Bask Health is hiring a Visual Designer to define and shape visual identity across web presence, marketing channels, and product communications. Responsibilities include creating website assets, sales collateral, social media and email campaigns, and developing creative growth initiatives. Requirements include strong illustrative design and typography skills, proficiency in Figma, experience at product-led/SaaS companies, familiarity with HTML/CSS, and some experience or interest in video. The role is remote and at a seed-stage, AI-first company.

Seeking builders obsessed with revolutionizing healthcare to create a direct-to-consumer telehealth platform that empowers entrepreneurs. Emphasis on demonstrated ability to innovate and execute; traditional CV not required.

Lead the redesign of Bask Health's telehealth software UI: conduct user research, create wireframes and prototypes, streamline workflows and information architecture, run usability testing, and collaborate with developers and product stakeholders. Requires proven UX/UI experience and proficiency with design/prototyping tools (Figma, Adobe XD, Sketch).

Join Bask Health as a senior front-end software engineer working directly with the CEO and CTO on a serverless, multi-tenant monorepo (Next.js/React front end, TypeScript, tRPC/Prisma backend, deployed with SST). The role expects end-to-end ownership, strong frontend expertise (React, TypeScript, Next.js, Tailwind) plus backend skills (tRPC, Drizzle/Prisma, SQL, Node), experience with LLMs/AI tooling (Claude, Cursor), and at least 6 years of experience. Responsibilities include designing and shipping product experiences, prototyping and validating with real users, championing performance and accessibility, and owning features from UI to database.

Lead customer success for Bask Health's telehealth platform with ownership of onboarding, value realization, engagement strategies, expansions, and renewals. Role emphasizes building logic-based questionnaires/workflows, using LLMs and AI-first processes, triaging platform and order issues, delivering demos, analyzing engagement metrics, and driving adoption for enterprise and e-commerce customers. Requires 7+ years in Customer Success or related roles.

Work directly with the CEO and CTO to design, build, and ship end-to-end features on a serverless, multi-tenant telehealth platform. The role emphasizes backend and full-stack development with TypeScript, Node.js, Next.js, tRPC, Prisma, SST and AWS services (SQS, EventBridge, Lambda). Engineers use LLMs (Claude, Cursor) as part of the workflow, own large areas of the codebase, write well-tested code, and focus on performance, accessibility, reliability, and clear automation in a fast-paced startup environment.

Bask Health seeks a remote front-end / full‑stack engineer with 5+ years' experience to own end-to-end product surfaces on a serverless, multi-tenant monorepo (React, Next.js, TypeScript, tRPC, Prisma/Drizzle, SST). Work includes building high-quality, tested, accessible features, using LLMs (Claude, Cursor) as part of AI-native workflows, and collaborating directly with leadership and clinical teams in a telehealth context.

Join Bask Health as a Customer Success Advocate to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include building logic-based questionnaires/workflows, onboarding and upselling medications, triaging software and order issues, using LLMs and AI-first workflows, analyzing engagement metrics, delivering demos, and documenting effective prompts and processes. Requires 5+ years in Customer Success or similar at a SaaS organization and proficiency in English.

Bask Health seeks a senior Customer Success Account Manager to own onboarding, value realization, engagement, expansion, and renewals for enterprise customers. The role involves building logic-based workflows, using LLMs/AI in customer workflows, triaging software and order issues, delivering demos, analyzing engagement metrics, and collaborating cross-functionally. Position is remote worldwide with required working hours aligned to US East Coast (includes weekend work).

Bask Health is hiring a Client Success Manager to manage enterprise telehealth customers end-to-end: onboarding, value realization, engagement, expansion, and renewals. Responsibilities include building logic-based questionnaires/workflows, triaging platform and order issues, driving upsells (medications), analyzing engagement metrics, delivering demos, and sharing AI-native workflows (LLMs/prompts). Role is remote worldwide with East Coast working hours and requires 5+ years of Customer Success/Client Services experience in a SaaS environment and experience with e-commerce and large customer books of business.