Appcues seeks a Technical Success Manager to be the primary technical partner for strategic customers. Responsibilities include owning technical onboarding (SDK implementation, integrations, data mapping, event tracking), training customers, designing and deploying in-app experiences for scoped premium services, auditing accounts, monitoring installation health, diagnosing and triaging issues, and documenting root causes. Role is remote for US candidates and must sit on the US East Coast. Compensation range listed is $60k–$80k USD/year (OTE).

Appcues seeks a Customer Experience Manager to own enterprise customer relationships from post-sale through renewal and expansion. Responsibilities include leading renewals and commercial conversations, identifying risk and expansion opportunities, maintaining Salesforce records, running business reviews, and coordinating handoffs to Support or Technical CSMs. Remote position; candidate must be located on the US West Coast. 5+ years of relevant experience required. Salary range $110,000–$130,000 USD per year (OTE).