Appcues is hiring an Enterprise Customer Experience Manager to own customer relationships from post-sale through renewal and expansion for enterprise customers. The role focuses on retention, renewals, commercial negotiations, identifying expansion opportunities, maintaining Salesforce hygiene, and using account signals and AI/automation to prioritize work. Requires 5+ years in Customer Success, Account Management, Renewals, or similar B2B SaaS commercial roles; salary range $110,000–$130,000 USD yearly (OTE).