Support Team Lead

Join New Relic's Infrastructure team to design and operate a scalable, resilient ingress data plane and global service mesh/load-balancing solutions. Role requires 3+ years experience with Go or Python and 3+ years hands-on AWS experience, familiarity with CI/CD (e.g., GitHub Actions, Jenkins), networking (DNS, HTTP, TCP), Kubernetes, and infrastructure-as-code (e.g., Terraform). Visa sponsorship is not available. Estimated base pay range: $114,000–$142,000 USD per year.

Encora is hiring a Senior Application Support Engineer (SRE) based in the USA to join a global production operations team. Responsibilities include 24/7 support and on-call rotation, incident management and root cause analysis, creating and iterating monitoring, building dashboards and synthetic tests, expanding Splunk functionality (including Splunk AI), and collaborating with development and platform teams. Required: 2–5 years in Tier 2/3 support or SRE roles, experience with observability tools (Splunk preferred), AWS and/or Kubernetes familiarity, Linux and shell scripting, Python, ITIL and incident management, and ServiceNow. No visa sponsorship is available.

Lead and grow a distributed engineering team across Europe, US and Canada within GitHub's Code Scanning group. Own technical roadmap and drive engineering excellence (automation, testing, reliability, observability). Manage and develop engineers and managers, guide design of scalable and secure systems, and champion static analysis, CodeQL extractor development, and integrations with CI/CD systems. Required experience includes production software delivery and at least 1 year of people management; preferred experience includes compilers, program analysis, software security, ML for code, and CI/CD integrations.

Join GitHub Actions as a Staff Software Engineer to design, implement, and operate high-performance, cloud-based systems that run CI/CD for millions of developers. Responsibilities include system architecture, APIs, operational excellence (on-call/incident response), security for untrusted code execution, mentoring, and driving technical roadmaps. Multiple programming languages and large-scale distributed systems experience required.

Senior technical leadership role within Capital One Card Tech+ (Card Acquisitions). Owns technical agenda for Discover FDE teams, delivering reusable platforms and frameworks for credit decisioning and applicant feature delivery. Hands-on coding and architecture across backend, frontend, APIs, microservices, and cloud; mentors engineers and promotes engineering excellence. Remote-eligible, willing to consider visa sponsorship. Posted salary range: $244,700–$279,200 per year.

MailerLite seeks a Customer Support Specialist to investigate and resolve complex technical customer issues, surface product friction, contribute to Voice of Customer, and improve self-serve resources. The role works with Intercom and Slack, alongside AI support tools, and requires 2+ years of live chat and email support experience in a B2B SaaS environment. Both roles require fluent English; one role also requires fluent Spanish. Remote-first, covering either APAC (22:00–06:00 UTC) or Europe (06:00–14:00 UTC) shifts. Salary range: $30,000–$35,000 USD/year.

Lead and grow a team of engineers responsible for applications, tools and infrastructure that power security and detection capabilities. Collaborate with engineers, scientists and stakeholders to design and implement solutions for fraud and abuse mitigation; participate in code and architecture reviews; mentor engineers. Role expects 8+ years software engineering experience and 2+ years managing engineering teams, with experience in Typescript or Python, distributed systems, Kubernetes and Docker. Fully remote with flexible hours; locations listed include Poland, Canada, Argentina, Brazil, Mexico and Austria.

CrowdStrike seeks a Workday support analyst to resolve Workday production support cases for HCM, Recruiting and related modules, perform light configuration (notifications, validations, business process modifications), execute routine system tasks (security assignments, locations, cost centers), process bulk transactions via EIB, collect SOX evidence, validate changes via testing/UAT, monitor integration errors, and maintain SOPs and documentation. Role requires 3+ years Workday HCM support experience and 1+ year Workday Recruiting experience; remote in India, 2PM–11PM IST shift.

The Falcon Complete Analyst role is a remote, shift-based SOC position (38-hour work week with various daytime shift patterns) focused on incident detection and response, malware analysis, forensic and network analysis, remediation, and improving incident detection processes. Candidates should have SOC/IR/malware or systems administration experience, familiarity with Windows/macOS/Linux, scripting/programming skills (examples listed include C, C#, VB, Python, Perl, Ruby on Rails, .NET), and a bachelor’s or master’s degree in a relevant field or equivalent experience. Prior CrowdStrike Falcon experience and familiarity with AI/ML in cybersecurity are listed as advantages.

3-month contractor (30+ hrs/week, PST preferred) responsible for tier 1–2 hardware/software/SaaS support, employee lifecycle workflows, MDM device management, identity and access management (Okta preferred), automation/scripting to reduce manual work, and supporting SOC 2/ISO/HIPAA compliance evidence and reviews. Rate: $45–$50/hour. Remote, US-based role with potential for full-time conversion based on performance.