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Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

Nagarro

Remote, India Full-time

Job Description

REQUIREMENTS:

  • Experience: 7+ years in ServiceNow development
  • Strong experience in ServiceNow SPM, CSM, and ITSM modules
  • Hands-on experience with ServiceNow Service Portal and Integrations
  • Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
  • Experience in gathering business requirements and translating them into scalable technical solutions
  • Strong knowledge of ServiceNow platform architecture, configuration, and customization
  • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
  • Experience with Jelly Scripting and AngularJS
  • Experience in developing and maintaining integrations with third-party and enterprise applications
  • Strong understanding of ServiceNow development best practices and governance
  • Experience in component integration testing and troubleshooting
  • Strong analytical, problem-solving, and debugging skills
  • Excellent communication and stakeholder management skills
  • Experience in ITOM, GRC, or HRSD modules will be an added advantage
  • ITIL knowledge is preferred

RESPONSIBILITIES:

  • Work with global teams to implement and enhance ServiceNow solutions across multiple locations
  • Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
  • Design, develop, and maintain ServiceNow integrations with enterprise applications
  • Understand business requirements and support process standardization through effective platform design
  • Develop, configure, and customize ServiceNow applications and workflows
  • Create scalable technical solutions aligned with business objectives and platform best practices
  • Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
  • Develop solutions using Jelly Scripting and AngularJS where required
  • Perform component integration testing and support end-to-end solution validation
  • Troubleshoot and resolve application, integration, and platform-related issues
  • Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
  • Ensure adherence to ServiceNow development standards, governance, and security best practices
  • Participate in design reviews and provide recommendations for platform improvements
  • Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
  • Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description

👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

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